Assistant Manager – Fraud Intelligence at Equity Bank Kenya

Job Purpose: 

• To conduct in-depth analysis on information received from the Fraud Management function and other sources to convert into actionable intelligence, evidence and information to enable effective decision making in the combating of fraud and other crimes.

Key Responsibilities

• Gather, research, and evaluate information (in accordance with a defined and agreed collection plan where applicable) to identify gaps, and patterns, and inform relevant stakeholders.
• Receive and assess information on the intelligence system and disseminate to relevant parties, in line with confidentiality, sensitivity and duty of care policies and relevant legislation to ensure intelligence is processed correctly.
• Manage the intelligence database to ensure that the information therein stays secure and up to date.
• Manage the CHIS database to ensure that the information therein stays secure and up to date.
• On request, provide searches via the internet and subscription databases on controversial groups, protests, and information of groups, companies or persons that are targeting the Bank and related companies.
• Developing fraud intelligence assessments using available information.
• Receiving, grading, managing, and assessing the credibility of intelligence gathered.
• Develop and maintain relationships internally and externally to share data, information and analysis, where appropriate.
• Produce written and/or verbal briefings and presentations to stakeholders to provide a clear and concise intelligence driven understanding of the subject matter, including providing advice and guidance.
• Maintain awareness of innovation within intelligence to ensure implementation of latest techniques and tactics, best practice, and information relevant to the role.
• Supply intelligence products and gathering requests to Intelligence Operations Function for further action, clarity or details on a subject matter or person of interest.
• Understand and utilize the required systems in order to drive quality, efficiency and consistency through effective digital and automation platforms.
• Manage the team of Intelligence Officers to ensure that they effectively provide value to the organization.

Financial Responsibility

• Acquire and effectively manage investigative tools.
• Ensure investigations are carried out in a cost-efficient manner.

Key performance indicators

• Number of intelligence reports handled over year.
• Management of Intelligence Officers
• Percent of successful investigations concluded based on the intelligence handled.
• Number of disciplinary cases, arrests and prosecutions arising out of the intelligence handled.

Relationship(s)

•  Branch staff
•  Contact center staff.
•  Industry & non-industry players e.g., other Telcos, commercial banks etc.
• Team Lead – Fraud Detection, Team Lead – Fraud Prevention, Fraud Risk team, Investigators, Security, General Managers & Directors

Qualifications
 
Education & Experience:

• A graduate with a bachelor’s degree preferably in Criminology, Forensics, Engineering, IT, Accounting, Commerce or any business degree is a MUST.
• Professional certification in Fraud Examination, Auditing, Accounting, Risk management and Information systems audit is an added advantage.
• Have at least 7 years’ experience in an auditing, forensics or risk management environment or at least 10 years’ experience in Banking Operations
• Highly developed interpersonal and communication skills 
• Knowledge of Bank risks and their mitigations
• Knowledge of CBK prudential guidelines
• Knowledge of AML and KYC policy guidelines

Technical Competencies

• Thorough knowledge and clear understanding of Banks’ policies
• Strong financial and analytical skills
• Computer proficiency especially use of MS Excel
• Good people management skills
• Effective listening skills.
• Excellent written and oral communication skills.
• Demonstrated mastery of problem-solving methodology for decision making.
• Demonstrated follow-up and customer service skills.
• Personal integrity with a high regard to maintain strict confidentiality.
• Ability to persuade and influence others, including those at senior organizational levels.
• Ability to be discrete.
• Excellent time management skills.

Generic Competencies

• Understanding of the organization's business:
• Putting customers first 
• Performing through other people 
• Delivering for results
• Managing a changing environment 
• Making a personal 
• Communicating for impact
• Consulting/advising. 
• Attention to detail. 
• Planning/organizing.
• Team player