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  • Posted: Mar 27, 2024
    Deadline: Apr 9, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. Following approval by the Central Bank of Kenya, the bank started its operations in Kenya in May 2017 and currently h...
    Read more about this company


    Assistant Manager, Money Transfer Services


    The overall responsibility of this role is to ensure maintenance and growth of Diaspora & Remittances products and income at all branches and outlets. To ensure seamless coordination between Money Transfer Services providers and the bank through the Diaspora & Remittances Unit and with branches and agents.


    Financial - 15%

    • Grow the bank's NFI through MTS products offered at the branches and agents.
    • Ensure budgetary compliance to set budgets for branches & agents on Money Transfer products.

    Customer & Markets - 15%

    • Promote active utilization of the bank's Remittance products at branches and agents.
    • Support diaspora agents to facilitate smooth account opening.

    Operational and Sustainability - 70%

    • Provide a seamless link between branches, agents and service providers for query resolution.
    • Oversee branding at branches and agents to ensure particular growth of Money Transfer Business including M-Pesa, Western Union, Money Gram, Instant Cash and X-Press Money.
    • Ensure proper and timely infrastructure for all branches and agents is in place and provide necessary support and coordination.
    • Ensure that revenue from all Diaspora & Remittance products is collected and reported accurately on a monthly basis.
    • Working closely with risk and compliance units to ensure effective controls to mitigate against business risks associated with money transfer services. 
    • Ensure that a monthly report on revenue is prepared to guide the Remittances Unit on the budgetary compliance.


    Direct Reports to this Position

    • Relationship officer
    • Senior Relationship Officer 

    Customers of this Position

    • Money Transfer Service clientele
    • All Tellers & ABMs
    • Local and diaspora agents


    Knowledge: Skills and Experience required for this Role

    Job Knowledge

    Information gathering, monitoring and analytical skills.

    Job Experience:

    • Proven experience of at least one year in a similar position.
    • Excellent Communication skills
    • Excellent interpersonal skills
    • Organizing and planning skills


    Business graduate from an accredited University preferably in Business related course

    Competencies required for this Role

    • Emotional Intelligence: Dynamic, individual with the ability to work under pressure.
    • Strong networking skills, for both internal and external networks
    • Relationship Management skills with excellent Human Relations skills, communication skills and interpersonal skills
    • A passion for performance, building team play, and achievement in a competitive and dynamic environment.
    • Commercial awareness and customer focus

    Method of Application

    Interested and qualified? Go to SBM Bank on to apply

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