Assistant Outlets Manager at Fairmont Hotels & Resorts

Job Description

• Lead, train and inspire the outlets team towards service excellence.
• Plan and coordinate with other leaders to ensure smooth operations and improve guest experience across all outlets as per the Fairmont standards.
• Allocate tasks, supervise and oversee all activities within the different outlets.
• Consistently seek out creative ways to improve departmental profit by increased capture of covers, average check growth through up selling, and performance management.
• Engage the team in new methods to improve processes and enhance guest experience.
• Follow outlets policies, procedures and service standards

Qualifications

• 2-3 years’ experience as a leader preferably in a fast paced  premium property
• Excellent knowledge in Food & Beverage including bar operations.
• Computer literacy an added advantage and previous use and mastery of point of sale system required
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Service focused personality with strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team

Additional Information

What's in it for you:

• You will enroll in the workplace pension scheme
• Private medical insurance as per Hotel offering
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Employee Benefits Card offering discounted rates in Accor Worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21