Assistant Lodge Manager-Hotel- Masaai Mara at Emerge Egress Consulting

Role Objective

The Assistant Lodge Manager will be responsible for the daily operational flow of the lodge while meeting guest satisfaction, managing staff, overseeing maintenance, and maintaining the lodge\'s financial best interests.

Core Duties and Responsibilities

• Welcome, and brief guests upon arrival act as the primary point of contact during their stay.
• Monitor and maintain the highest levels of service in F&B, housekeeping, and safari activities.
• Handle guest complaints or special requests with \"discreet efficiency,\" ensuring a personalized experience.
• Coordinate bush dinners, sundowners, and celebrations and other special occasions.
• Conduct daily room checks and walkthroughs of common areas to ensure impeccable cleanliness and functionality.
• Work with the maintenance team to oversee repairs for furniture, fittings, and infrastructure (e.g., solar power systems or water filtration).
• Oversee check-ins, check-outs, and the management of the safari boutique or curio shop.
• Manage duty rosters and supervise teams across departments (waiters, housekeepers, guides, and porters).
• Conduct ongoing coaching and \"service excellence\" training in line with company culture.
• Foster a positive work environment.
• Reporting: Prepare daily and monthly operational reports for the Lodge Manager.
• Compliance: Ensure the lodge adheres to Kenyan health and safety regulations (NEMA, public health) and liquor licensing.
• Perform any other reasonable duties and responsibilities as allocated. 

Job Specifications and Qualifications

• Degree or Diploma in Hospitality Management or Tourism.
• At least 3 years work experience in a lodge in a supervisory position.
• Microsoft Proficiency 
• Knowledge of Hotel Systems

Key Competencies

• Financial Acumen
• Leadership Skills
• High Emotional Intelligence
• Top Customer Centric & Communication Skills
• Attention to Detail
• Adaptability