Job Vacancies at Fairmont Hotels & Resorts

Job Description

• Lead, train and inspire the outlets team towards service excellence.
• Plan and coordinate with other leaders to ensure smooth operations and improve guest experience across all outlets as per the Fairmont standards.
• Allocate tasks, supervise and oversee all activities within the different outlets.
• Consistently seek out creative ways to improve departmental profit by increased capture of covers, average check growth through up selling, and performance management.
• Engage the team in new methods to improve processes and enhance guest experience.
• Follow outlets policies, procedures and service standards

Qualifications

• 2-3 years’ experience as a leader preferably in a fast paced  premium property
• Excellent knowledge in Food & Beverage including bar operations.
• Computer literacy an added advantage and previous use and mastery of point of sale system required
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Service focused personality with strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team

Additional Information

What's in it for you:

• You will enroll in the workplace pension scheme
• Private medical insurance as per Hotel offering
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Employee Benefits Card offering discounted rates in Accor Worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21

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Job Description

• Enforce procurement polices to normalize the purchasing process, ensure procedures of getting suppliers are in line with the company regulations
• Ensure effective and consistent engagement of suppliers, ensure  services assessment and pre-selection effectiveness as well as tendering and vendor price agreement negotiations, ensure comparisons and assessments for best value for money are conducted
• Ensure regular market surveys to keep up to date of all trends and changes on prices, products, availability.  Keep  the management constantly informed about market changes that affect the purchasing process
• Stores Management, ensure efficient management of the stores where optimum levels and best-practices are followed. Manage inventory variances through the purchasing system.
• Work closely with user departments to ensure they have sufficient supplies, and are well stocked for all seasons
• Ensure the purchase of the best quality of goods available (according to the management) at the best price possible without compromising on quality, ensure negotiation of best prices with suppliers.  
• Work closely with the Executive Chef  and Food and Beverage Manager  to  advise on purchase quantities and qualities based on business and operations levels
• Works closely with the store keeper and ensure the stores space of delivered goods and dispositions of goods is well managed, clean and well arranged. 
• Ensure timely requisitions of all supplies keeping in mind business and operational levels
• Work closely with the Finance section to ensure timely payment facilitation to suppliers.
• Ensure suppliers adhere to timely delivery of all goods and supplies so as to ensure smooth business operations
• Review, analyze and approve all purchases to ensure justification exists and policy is followed
• Assist in the selection of appropriate suppliers and contractors, fostering strong working relationship with key suppliers
• Provide the Controller with a monthly summary of outstanding purchase orders for goods and services received, but not yet invoiced, prior to month-end, as detailed in the Policy & Procedure Manual.
• Coordinate purchases related to capital projects with the corporate purchasing department as well as outside contractors to ensure hotel standard is maintained
• Conduct frequent quality control audits to ensure team members are properly trained and following established procedures.

Qualifications

• Degree in Purchasing and Supplies / Procurement Management  - Master Degree is desirable
• Diploma or professional qualification in Supply Chain Management e.g., CIPS.
• Possess excellent negotiation, communication and interpersonal skills.
• The job holder requires a minimum of four (4) years relevant work experience to perform the job satisfactorily in a premium property
• Able to give clear and concise information when communicating, as well as demonstrates empathy & responsiveness when addressing issues and concerns.
• Has superior organization skills, not just with own work, but also by directing the work of other colleagues within the department.
• Will actively seek duties and tasks during slow periods to maximize efficiency.
• Must be able to work independently

Additional Information

• You will enroll in the workplace pension scheme
• Private medical insurance as per Hotel offering
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Employee Benefits Card offering discounted rates in Accor Worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility Activities.

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Job Description

Commis Baker

• Ready for a sizzling career move? You will play a pivotal role in our kitchen working alongside a fantastic team. The food you prepare, cook and serve makes our guests smile and wanting more.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Head baker/Pastry chef or his designate. Responsibilities and essential job functions include but are not limited to the following

• Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
• Ensure daily checks of all mis en place to ensure freshness and quality standards
• Prepare daily production of breads, rolls, muffins and other baked goods according to standard recipes
• Inspect product for quality and consistency during and after baking
• Review production schedules to determine variety and quantity of goods to bake
• Monitor inventory of supplies and order stock based on daily and weekly requirements
• Have knowledge in ingredient management to minimize wastage
• Complete production sheets needed for the daily operation
• Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
• Maintain consistency for all items going to the guests.
•  Skills in buffet representation
• Follow Kitchen policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Qualifications

Your experience and skills include:

• Previous experience in a Bakery required
• Journeyman’s papers or international equivalent  preferred
• Diploma Certification in a Culinary discipline preferred
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

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Job Description

Pastry Commis Chef

• Ready for a sizzling career move? You will play a pivotal role in our kitchen working alongside a fantastic team. The food you prepare, cook and serve makes our guests smile and wanting more.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to pastry sous Chef, Chef de partie responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
• Must have knowledge in current trending desserts and pastries.
• Ensure daily checks of all mis en place to ensure freshness and quality standards
• Prepare daily production of desserts, cookies, cakes and other baked goods according to standard recipes
• Have skills in cake baking and icing
• Inspect product for quality and consistency during the shift
• Review production schedules to determine variety and quantity of items to produce
• Monitor inventory of supplies and order stock based on daily and weekly requirements
• Good ingredients management skills and knowledge
• Complete production sheets needed for the daily operation
• Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
• Maintain consistency for all items in the fridges, freezer
• Follow Kitchen policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Qualifications

Your experience and skills include:

• Previous experience in a Bakery required
• Previous experience in a Bakery required
• Journeyman’s papers or international equivalent  preferred
• Diploma Certification in a Culinary discipline preferred
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

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Job Description

MICE Manager

• Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Director of Sales responsibilities and essential job functions include but are not limited to the following:

• Maintain professional sales standards while maximizing revenues
• Meeting with the bookers and meeting planners and ensure a smooth service oriented events sequence
• Going out for sales calls with the aim of maximizing the departments revenue
• Drawing up and sending out event proposals and contracts and ensure the adherence of the payment procedures and policy is followed fully
• Draw up and distribute all necessary reports required daily, weekly and or monthly
• Participate in the communication meetings scheduled for the department
• Blocking and booking of events and meeting space and management of the OPERA sales and Catering system
• Accurate and complete entry and configuration of all necessary data into the OPERA sales and catering system
• Participate in the daily sales lead meetings, weekly REVMAX meetings as well as Credit meetings when necessary
• Adherence to all the Fairmont sales guidelines and timescales for the Catering Sales area, and if necessary in consultation with the DoS when drawing up special prices
• Full knowledge of all products and services especially revenue generating areas
• Full knowledge of the Hotels Conference packages, F&B offerings, Rate structures for accommodation, Presidents Club, among others
• In the absence of the Catering Sales Executive and the Food and Beverage Coordinator, establish and maintain necessary procedures to ensure other departments are completely informed, i.e., prepare and distribute all BEO’s for all events happening in the meeting rooms as well as Outside Catering, prepare and distribute all the change logs, preparing and distributing the functions daily events, and prompt distribution of last minute changes to affected departments
• Efficient usage of all systems and good maintenance, know all the functions of the computer system
• Achieve/succeed the budgeted/forecasted financial plan for the Catering Sales and Banquets department
• Attend scheduled meetings and training geared towards enhancing efficiency at work and enhancement of self-development
• Be the ambassador of the Hotel by ensuring that the image presented in the manner of dressing and grooming is consistent and at a standard that reflects Fairmont

Qualifications

Your experience and skills include:

• Good Knowledge of Marketing, negotiating and sales procedures associated with the hotel industry
• Excellent written skills sufficient to produce sales and marketing communication that properly reflects the Fairmont image
• Excellent spoken and presentation skills as well as considerable ability to listen effectively
• Ability to work effectively both independently and as a team
• Ability to manage multiple projects, meet and work effectively under time and resource constraints
• Good knowledge of Food and Beverage, menus, wines etc
• Excellent computer skills with Word, Excel, Outlook and knowledge in OPERA Sales and Catering System
• Flexible, with the ability to work additional hours as required, including shift work, weekends and public holidays when required
• Able to exercise effective judgment, sensitivity, creativity to changing needs and situations.
• Able to establish and maintain healthy working relationships with people in course of work.