Assistant Outlets Manager at Fairmont Hotels & Resorts

• Floor presence during shift, greeting and interacting with guests.
• Perform daily inspection of restaurant/ outlet for readiness according to standards.
• Responsible for all opening/closing procedures of shift, including Log Book, pre-meal shift, guest comment card process, and menu engineering.
• Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards.
• Implement incentive programs to generate increased revenues and motivate colleagues
• Responsibility for maintaining the highest standards of service and ambiance.
• Supervision of tabletop presentation for meal service.
• Supervise and direct service
• Handle guest complaints in the most diplomatic manner.
• Ensure food quality and 100% customer satisfaction.
• Complete menu knowledge (breakfast, lunch, dinner, bar and wine pairing).
• Maintaining inventory of equipment, linen and other supplies
• Profit & Loss management by following cash control/security procedures manages labor, review financial reports, and takes any appropriate actions.
• Monitoring and controlling Micros system in appliance to guest checks and hotel reports
• Monitor speed of service and exercise quality control for both food and beverage.
• Schedule dining room personnel with forecasted business ensuring that staffing is adequate and yet within budgetary goals.
• Increase knowledge of the industry trends.
• Maintain safety by adhering to stated safety policies and handle guest and employee accidents.
• Ensure Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met.
• Relate any outlet maintenance needs to the Engineering Department by work order program.
• Keep storerooms in a state of readiness, cleanliness and tidiness.
• Promote and maintains good employee relations between service kitchen and dining room.

Qualifications

• Bachelor’s degree or Diploma in Hospitality Management or related field.
• At least 3 years of experience in a luxury hotel or resort setting preferred in similar role.
• Strong knowledge of F&B management practices, including food safety, service standards, and guest relations.
• Excellent leadership, interpersonal, and communication skills.
• Familiarity with Opera systems, MS Office,
• Passion for hospitality and delivering outstanding guest experiences.
• Proactive, detail-oriented, and capable of working independently.
• Ability to adapt to a fast-paced, dynamic environment.
• The position requires flexibility in working hours, including weekends, holidays, and evenings, as per the operational needs of the hotel.