Assistant Program Officer - ICT at Law Society of Kenya

Under the guidance and direct supervision of the Program Officer - ICT, the Assistant Program Officer ICT will provide ICT and administrative support services to the Society, provide daily technical support to users of information management tools and technology infrastructure. The ICT Assistant will promote a client-oriented approach

Key responsibilities:

1. Support implementation of ICT management systems, strategies and policies, focusing on achievement of the result-oriented ICT Section work plan related to helpdesk, networking and communication services and trend;
2. Assist client services coordinator on effective functioning of the hardware, software packages, LAN/WAN connectivity and System;
3. Provide ICT helpdesk services on to ICT authorized users, focusing on achievement of the diagnosis and resolution of hardware, software or connectivity problems;
4. Maintaining printers, photocopiers, scanners and other peripherals to ensure availability of service;
5. Ensures facilitation of knowledge building and knowledge sharing in the Society, focusing on achievement of the participation and assistance in ICT training for ICT authorized users, technical advice to staff as well as guidance and training to new staff and ensure all confidential information and data should be handled in accordance with Information Security Policy

Required skills and experience

1. A Bachelor’s degree in Computer Science, Information Technology Management or related field.
2. 2 to 3 years experiences in ICT helpdesk, networking and communication services are required.
3. Ability to prioritize and manage multiple tasks simultaneously
4. Experience in working with highly secured and critical information system is preferable.