Assistant Security Operations Manager at Home Universal

Key Responsibilities:

Operational Oversight:

• Assist the Security Operations Manager in overseeing day-to-day security operations, ensuring all security protocols and procedures are strictly adhered to.
• Coordinate and supervise security personnel, including guards, supervisors, and other security staff, to maintain high levels of vigilance and performance.
• Develop, implement, and monitor operational plans, policies, and procedures to ensure effective security measures across all client sites.
• Conduct regular site inspections and audits to identify vulnerabilities, mitigate risks, and enhance security measures.

Incident Management and Reporting:

• Assist in managing and responding to security incidents, emergencies, and crises in a timely and effective manner.
• Prepare detailed incident reports, including analysis of causes, actions taken, and recommendations for preventing future incidents.
• Coordinate with law enforcement, emergency services, and other relevant authorities as required.
• Maintain accurate records of all security-related incidents, investigations, and operations.

Staff Training and Development:

• Assist in developing and conducting training programs for security personnel, covering areas such as emergency response, access control, surveillance, and customer service.
• Mentor and provide ongoing support to security staff to enhance their skills and knowledge.
• Ensure that all security personnel are adequately trained, certified, and equipped to perform their duties.

Client Relationship Management:

• Act as a liaison between clients and Security 24, ensuring client satisfaction by addressing concerns, requests, and feedback promptly.
• Conduct regular meetings with clients to review security performance, discuss improvements, and identify potential new opportunities.
• Develop and maintain strong relationships with clients to foster trust and collaboration.

Resource Management:

• Assist in managing security resources, including personnel, equipment, and vehicles, to ensure efficient allocation and utilization.
• Monitor and maintain inventory levels of security equipment, uniforms, and other supplies, ensuring timely replenishment.
• Assist in preparing and managing budgets for security operations and ensuring cost-effective use of resources.

Compliance and Quality Assurance:

• Ensure compliance with all legal, regulatory, and organizational requirements related to security operations.
• Conduct regular assessments to ensure that all security personnel and activities comply with company policies and industry standards.
• Participate in internal audits and implement corrective actions as needed.

Technology and Systems Management:

• Oversee the use and maintenance of security technology systems, including CCTV, alarm systems, access control, and communication tools.
• Assist in evaluating and recommending new security technologies and systems to enhance operational efficiency.

Reporting and Documentation:

• Prepare regular reports on security operations, incidents, and performance metrics for review by the Security Operations Manager.
• Ensure that all documentation related to security operations is accurate, up-to-date, and securely maintained.

Experience and Expertise:

• Minimum of 3-5 years of experience in security management or a related field, with at least 2 years in a supervisory or managerial role.
• Proven experience in coordinating and supervising security personnel and operations across multiple locations.
• Familiarity with security technology systems, including CCTV, access control, alarm systems, and emergency communication tools.
• Experience in handling security incidents, investigations, and reporting.
• Knowledge of local laws, regulations, and standards related to security operations.

Education:

• Bachelor's degree in Security Management, Criminology, Business Administration, or a related field.
• Professional certifications in security management, such as Certified Protection Professional (CPP), Physical Security Professional (PSP), or Security Supervision and Management (SSM), are an advantage.

Skills and Capabilities:

• Leadership and Management Skills: Strong ability to lead, motivate, and manage a diverse team of security personnel.
• Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to effectively interact with clients, staff, and stakeholders.
• Problem-Solving and Decision-Making: Strong analytical and critical thinking skills with the ability to quickly assess situations and make sound decisions.
• Customer Service Orientation: High level of customer service focus, with the ability to build and maintain positive relationships with clients.
• Attention to Detail: Strong attention to detail in managing security operations, reporting incidents, and ensuring compliance.
• Technical Proficiency: Competency in using security management software, technology systems, and Microsoft Office Suite (Word, Excel, PowerPoint).
• Flexibility and Adaptability: Ability to adapt to changing circumstances, handle high-pressure situations, and work outside regular hours when necessary.
• Organizational Skills: Strong organizational skills with the ability to manage multiple tasks, priorities, and deadlines.

Training and Development:

• On-the-job training in the use of security management systems and technologies.
• Regular training sessions on emergency response, incident management, and client service.
• Participation in professional development programs, workshops, and seminars in security management.
• Ongoing mentorship and coaching from senior security management.

Overall Capabilities:

• A proactive, reliable, and detail-oriented professional with a strong commitment to maintaining safety and security.
• Ability to work independently and as part of a team, demonstrating integrity and accountability in all tasks.
• Capable of effectively managing security operations and personnel to achieve optimal performance and client satisfaction.
• Demonstrates initiative in identifying areas for improvement and implementing effective solutions.