Associate Cafeteria Supervisor at Strathmore University

Basic job summary:

The jobholder is responsible for the supervision of day-to-day cafeteria operations, ensuring efficient food service, cleanliness, staff coordination, and customer satisfaction. The Associate Cafeteria Supervisor supports the Cafeteria Supervisor in delivering high-quality dining experience to students, staff, and visitors while maintaining compliance with health and safety standards.

Duties & Responsibilities:
Cafeteria Operations Support

• The key tasks include, but are not limited to:
• Support the supervision of meal service operations during breakfast, lunch, and dinner shifts.
• Ensure serving counters, dining areas, and cashier stations are clean, organized, and operational.
• Monitor food presentation and portioning during service hours.

Staff Coordination and Oversight

• The key tasks include, but are not limited to:
• Assist in assigning tasks to service staff, including servers, cashiers, and cleaners.
• Supervise staff performance during shifts and provide on-the-spot guidance or support.
• Facilitate staff briefings and ensure adherence to cafeteria policies and dress codes.

Customer Service and Complaint Handling

• The key tasks include, but are not limited to:
• Provide courteous and prompt assistance to students, staff, and guests.
• Receive and address minor complaints or concerns and escalate complex issues to the Cafeteria Supervisor.
• Promote a welcoming and orderly cafeteria environment.

Supplies and Inventory Monitoring

The key tasks include, but are not limited to:

• Monitor availability of trays, utensils, condiments, and other service essentials.
• Report low stock levels and maintenance issues to the Cafeteria Supervisor.
• Assist with proper storage and handling of supplies at the service line.

Health and Safety Compliance

The key tasks include, but are not limited to:

• Ensure food handling, cleaning, and waste disposal practices comply withsafety regulations.
• Monitor staff hygiene practices and correct any deviations.
• Support cleaning of the cafeteria before, during, and after service.

Minimum Academic Qualifications:

• Diploma in Hospitality Management, Event Management, Food & Beverage Service, or a related field.

Experience:

• At least 2 years of experience in a similar role