Associate, Correspondent Banking at Standard Chartered Bank Kenya

Job Purpose

• Principally responsible for selling and servicing cash, trade, multi currency Nostro products and capabilities under Transaction Banking Bank – Sales suite of products to existing and new client bank relationships.
• To grow / maintain revenue of portfolio in line with the overall Segment/ Regional strategy for Correspondent Banking Sales and deepen relationship with clients.

The Role Responsibilities & Ideal Candidate

• Interface with internal and external customers and visitors to the Business Unit.
• Make sales calls as directed by Correspondent Banking Sales
• Plan and schedule the workflow within the unit
• Manage correspondence with customers and represent the unit to the internal and external customers effectively.
• Organize and schedule internal and external appointments with FI clients
• Facilitate maintenance of a routine follow-up schedule on critical issues requiring implementation.
• Formulate reports.
• Obtain and collate important data on clients, product usage and revenues generated in the network to collate MIS
• Handle client queries and assist the clients in resolving their reconciliation issues, queries related to Trade, Reimbursement claims, etc avoiding time-lags.
  • Support desk for the clients:
  • Fax-mailing/couriering the Dollar and Euro statements to the clients. 
  • Providing account balances to the clients.
  • Telephone queries
• Provide assistance to the team in organizing Client Seminars viz. booking of the venue, assisting in the preparation of presentation material, etc. 
• Manage vendor coordination for client give-away during events.  
• Act as a second level contact for clients thereby grasping the opportunity to learn the diversified product suite at TB – Banks and be able to communicate effectively.
• Provide timely support to the team members in their activities.
• Provide quality customer service support to banks relationships and ensure 100% client queries resolution in time. 
• Ensure strict adherence to policies
• Live the SCB values

Apply now to join the Bank for those with big career ambitions.