Associate - People & Culture at Shamiri Institute

• The Associate, People & Culture supports the development of Shamiri’s growing team by fostering a culture of inclusivity, collaboration, and professional growth. Through effective people operations and talent management, the role contributes to a motivated and high-performing workforce that is aligned with Shamiri’s vision.  
• This role involves leading recruitment and onboarding efforts, managing employee engagement strategies, and overseeing performance management systems. The Associate will work closely with leadership to develop and implement HR initiatives that enhance employee satisfaction, retention, and professional development. 
• By ensuring operational efficiency and strengthening organizational culture, this role helps create a solid foundation for Shamiri’s continued growth and success in delivering evidence-based interventions that empower youth to thrive. 

Roles and responsibilities: 

People Operations and Talent Development 

• Assisting various teams with end-to-end recruitment, including job postings, candidate screening, interview coordination, and hiring decisions. 
• Improve and execute a seamless onboarding process integrating new hires into Shamiri’s culture and mission. 
• Track recruitment effectiveness using metrics such as time-to-hire and candidate quality to optimize processes. 
• Support the development and implementation of performance management systems and professional development plans for staff. 
• Contribute to initiatives that enhance employee engagement, satisfaction, and retention. 
• Oversight of leave and payroll systems:  
• Onboard all employees onto the WinguBox platform. 
• Provide personalized training sessions for employees on how to effectively use WinguBox for leave application and viewing their pay slips.
• Act as the point of contact for troubleshooting and technical support regarding the platform.
• Share P9 forms with all employees once the calendar year is over. 

Organizational Culture and Employee Engagement 

• Collaborate with the Director to promote a transparent, collaborative, and inclusive workplace environment. 
• Design and implement strategies to enhance employee satisfaction and retention. 
• Plan and facilitate team-building activities, workshops, and events to foster a positive organizational culture. 
• Act as a liaison between employees and leadership to ensure effective communication and feedback mechanisms. 
• Act as a culture ambassador, ensuring that Shamiri’s values of resilience, hope, and community are embedded in all HR initiatives. 

Performance Management & Professional Development  

• Develop and implement a performance management system, including goal-setting frameworks, feedback mechanisms, and structured performance reviews. 
• Coordinate professional development opportunities, such as training programs, workshops, and mentorship initiatives. 
• Monitor and evaluate the effectiveness of professional development plans, ensuring alignment with both individual and organizational goals. 

 Employee Records Management, Compliance and Policies 

• Ensure compliance with labor laws and employment regulations, updating policies as needed. 
• Working with the Operations team to maintain accurate employee records. Including the following responsibilities: 
• Gather, verify, and securely store all employee contracts. 
• Maintain up-to-date records of staff personal details including next-of-kin details. 
• Implement a robust filing system (digital and physical) for easy retrieval and confidentiality compliance. 
• Conduct periodic audits of HR processes to ensure compliance with best practices and legal standards. 
• Develop HR metrics and dashboards to track employee satisfaction, turnover rates and recruitment effectiveness.  
• Provide data-driven insights and recommendations to leadership to support workforce planning and decision-making.  
• Partner with leadership on succession planning and organizational growth strategies.  

Medical Insurance Management 

• Conduct thorough research to identify and recommend a suitable medical insurance provider that aligns with the organization’s needs and budget.  
• Coordinating the onboarding of all employees to the selected medical insurance scheme, ensuring a smooth transition and clear communication.  
• Act as a primary liaison between the medical insurance provider and the organization.  
• Assist employees with claim submissions, inquiries and issue resolution related to insurance.  
• Schedule and facilitate periodic reviews with the insurance provider to assess performance and make necessary adjustments.  
• Employee wellness and benefits education:  
• Organize workshops or Q&A sessions to educate employees on the scope of their medical benefits, claim processes and preventive healthcare practices. 
• Continuously seek feedback from employees regarding the insurance provider’s services to address gaps and ensure satisfaction. 

Qualifications and Experience 

• Bachelor’s degree in Social Sciences, Human Resource Management, Organizational Development, Business Administration, or a related field. 
• 2+ years of experience in human resource, employee management, recruitment, program support roles or organizational culture roles. 
• Strong understanding of labour laws and best practices in people management.  
• Demonstrated experience in recruitment, onboarding, and employee engagement. 
• Excellent interpersonal and communication skills, with the ability to build and maintain relationships across teams and with diverse stakeholders. 
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools. 
• Ability to work independently, manage multiple tasks, and meet deadlines in a dynamic and fast-paced environment. 
• Strong organizational skills and keen attention to detail are highly coveted for this role. 
• Data-driven mindset.