Associate, Product, BRAC International Holdings B.V. at BRAC

The Associate, Product will support the Manager, Product in product innovation across BRAC International Holdings BV (BIHBV) portfolio providing assistance to country microfinance entities in research, development, implementation, and monitoring and review of products.

The individual will work closely with country microfinance staff across BI, particularly with country business development leads and knowledge champions. The key responsibilities include but are not limited to the following:

Key Responsibilities:

• Support research, design, and implementation of new products (agrifinance, youth finance, etc.), as well as refinements to existing products, using human-centered design principles, in collaboration with country microfinance teams and cross-functional teams across BI MF
• Support countries in leveraging client data from system reports and from business intelligence solutions to analyse trends, better understand client segments, and develop new/refine existing products and processes.
• Support countries in conducting competitor analyses and work with the knowledge management team to track, collect, and disseminate learnings from product innovation by other actors in the microfinance space
• Assist country teams in the development of operational, communication, and training materials (business requirements documents for IT, promotional materials, training modules, operational circulars/manuals, etc.) pre-testing/launch of any new or modified products
• Design appropriate survey and/or research plans and instruments for pilot monitoring and review exercises, ensure quality control of data and proper data management, and support countries in the analysis and synthesis of findings. Assist countries in developing product monitoring and review reports for sharing nuanced findings in an accessible format
• Work closely with the communications unit to support country teams in developing marketing materials and promotional guidelines for scaling new products
• Work closely with IT and Digital teams to ensure product and channel innovations are synergised, and product roll-out, and reporting is smooth and functional.
• Facilitate bi-weekly check-in calls with business development leads across BI MF countries and co-host quarterly business development peer group meetings and webinars, info sessions, etc. on product development topics
• Maintain the database and track key KPIs of every ongoing product pilots
• Support development of training modules and training of operational and frontline staff on new product pilot, roll out and scale

Safeguarding:

• Read, understand, practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action
• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Educational Requirements:

• Minimum Bachelor’s or equivalent degree in Business Administration (Finance), Economics or Development Studies

Required Competencies:

• Familiarity with the human-centered design process
• Demonstrated experience conducting individual-level qualitative interviews and fluency in quantitative research methods
• Detail-oriented with strong analytical skills and leading data collection practices and the ability to work with quantitative and qualitative information
• Proficiency in data analysis and visualization with Power BI or other applications
• Drive, flexibility, resilience, and the ability to work under pressure
• Ability to effectively work remotely, across time zones and team locations, as well as in-person with a small team of stakeholders
• Strong written and verbal communication skills
• Ability to work in ambiguous environments, with minimal structure
• Fluency in English required (spoken, reading, and written)
• Familiarity and experience with microfinance

Experience Requirements:

• At least 2-3 year(s) experience in the development sector, preferably in microfinance