Automation Engineer (Intelligent Automation) at I&M Bank

Job Purpose:

• The Automation engineer will design, develop, deploy, and support intelligent automation solutions across the Bank, enabling operational efficiency, risk reduction, and improved customer experience. 
• The role will work closely with reengineering team, business units, IT, risk, and operations to translate prioritized processes into secure, scalable, and compliant automation solutions.
• This role is suited to an experienced automation professional with strong hands-on RPA development capability, a code-first mindset, and exposure to regulated environments such as banking, financial services, telecoms, or insurance.

Key Responsibilities:
Automation delivery and technical execution:

• Design, develop, test, deploy, and maintain end-to-end automation solutions using UiPath, Microsoft Power Automate, and Python.
• Build scalable, reusable, and maintainable automation components and frameworks.
  Integrate automation solutions with core banking and enterprise systems, APIs, databases, and third-party services.
• Support automation deployments across development, test, UAT, and production environments using appropriate release and change controls.

Process discovery and value realization:

• Collaborate with process reengineering and business teams to identify, assess, and prioritize automation opportunities.
• Conduct feasibility assessments and contribute to automation sizing and ROI estimation.
• Define automation success metrics and monitor post-implementation performance and benefits realization.

Governance, risk and compliance:

• Design automations with strong auditability, logging, exception handling, and traceability in line with banking and regulatory requirements.
• Ensure adherence to automation standards, security policies, access controls, and segregation of duties.
• Support internal and external audits related to automated processes and systems.

Intelligent automation and innovation:

• Integrate RPA solutions with workflow and orchestration platforms (e.g., Power Automate, n8n) where applicable.
• Explore and pilot intelligent automation and AI-assisted use cases (e.g., decision support, document processing) under controlled and governed environments.
• Stay current with emerging automation and AI technologies and recommend practical innovations aligned to bank strategy.

Capability building and collaboration:

• Contribute to the development of automation standards, documentation, and best practices.
• Mentor junior automation engineers and support the growth of internal automation capability.
• Work closely with IT, Architecture, Information Security, Risk, and Operations teams to ensure solution alignment and stability.

Academic Qualifications:

• Bachelor’s degree in information technology, Computer Science, Engineering, or a related field.
• Professional Qualifications / Membership to professional bodies/ Publication:
• Proven hands-on experience delivering production-grade automation solutions using UiPath and/or Microsoft Power Automate.

Desirable:

• UiPath Certified RPA Developer (Associate or Advanced).
• Microsoft Power Automate RPA Developer Associate (PL-500).
• Python certification or equivalent demonstrated experience.
• Exposure to workflow tools such as n8n.
• Exposure to AI or intelligent automation frameworks (e.g., LangChain).

Work Experience Required:

• 3–6 years’ hands-on experience in RPA and workflow automation development.
• Strong experience with UiPath Studio/Orchestrator and/or Microsoft Power Automate.
• Proficiency in Python scripting for automation logic, integrations, and utilities.
• Experience working in banking or other regulated environments (financial services, fintech, telecoms, insurance).
• Experience integrating automations using REST APIs, JSON, XML, databases, and file systems.
• Exposure to core banking or payments platforms (e.g., Infosys Finacle, OpenWay Way4) is an advantage.
• Familiarity with cloud and hybrid environments (e.g., Azure, AWS).
• Experience working in Agile delivery environments and with DevOps or CI/CD concepts is desirable.

Competencies:

• Strong understanding of RPA governance, security, exception handling, and performance optimization.
• Solid grasp of operational risk, compliance, and control considerations in automation.
• Strong analytical and problem-solving skills.
• Excellent stakeholder engagement and communication skills.
• Ability to translate business requirements into robust technical solutions.
• High attention to detail and commitment to quality and stability.