Vacancies at I&M Bank

Job Purpose:

• The Automation engineer will design, develop, deploy, and support intelligent automation solutions across the Bank, enabling operational efficiency, risk reduction, and improved customer experience. 
• The role will work closely with reengineering team, business units, IT, risk, and operations to translate prioritized processes into secure, scalable, and compliant automation solutions.
• This role is suited to an experienced automation professional with strong hands-on RPA development capability, a code-first mindset, and exposure to regulated environments such as banking, financial services, telecoms, or insurance.

Key Responsibilities:
Automation delivery and technical execution:

• Design, develop, test, deploy, and maintain end-to-end automation solutions using UiPath, Microsoft Power Automate, and Python.
• Build scalable, reusable, and maintainable automation components and frameworks.
  Integrate automation solutions with core banking and enterprise systems, APIs, databases, and third-party services.
• Support automation deployments across development, test, UAT, and production environments using appropriate release and change controls.

Process discovery and value realization:

• Collaborate with process reengineering and business teams to identify, assess, and prioritize automation opportunities.
• Conduct feasibility assessments and contribute to automation sizing and ROI estimation.
• Define automation success metrics and monitor post-implementation performance and benefits realization.

Governance, risk and compliance:

• Design automations with strong auditability, logging, exception handling, and traceability in line with banking and regulatory requirements.
• Ensure adherence to automation standards, security policies, access controls, and segregation of duties.
• Support internal and external audits related to automated processes and systems.

Intelligent automation and innovation:

• Integrate RPA solutions with workflow and orchestration platforms (e.g., Power Automate, n8n) where applicable.
• Explore and pilot intelligent automation and AI-assisted use cases (e.g., decision support, document processing) under controlled and governed environments.
• Stay current with emerging automation and AI technologies and recommend practical innovations aligned to bank strategy.

Capability building and collaboration:

• Contribute to the development of automation standards, documentation, and best practices.
• Mentor junior automation engineers and support the growth of internal automation capability.
• Work closely with IT, Architecture, Information Security, Risk, and Operations teams to ensure solution alignment and stability.

Academic Qualifications:

• Bachelor’s degree in information technology, Computer Science, Engineering, or a related field.
• Professional Qualifications / Membership to professional bodies/ Publication:
• Proven hands-on experience delivering production-grade automation solutions using UiPath and/or Microsoft Power Automate.

Desirable:

• UiPath Certified RPA Developer (Associate or Advanced).
• Microsoft Power Automate RPA Developer Associate (PL-500).
• Python certification or equivalent demonstrated experience.
• Exposure to workflow tools such as n8n.
• Exposure to AI or intelligent automation frameworks (e.g., LangChain).

Work Experience Required:

• 3–6 years’ hands-on experience in RPA and workflow automation development.
• Strong experience with UiPath Studio/Orchestrator and/or Microsoft Power Automate.
• Proficiency in Python scripting for automation logic, integrations, and utilities.
• Experience working in banking or other regulated environments (financial services, fintech, telecoms, insurance).
• Experience integrating automations using REST APIs, JSON, XML, databases, and file systems.
• Exposure to core banking or payments platforms (e.g., Infosys Finacle, OpenWay Way4) is an advantage.
• Familiarity with cloud and hybrid environments (e.g., Azure, AWS).
• Experience working in Agile delivery environments and with DevOps or CI/CD concepts is desirable.

Competencies:

• Strong understanding of RPA governance, security, exception handling, and performance optimization.
• Solid grasp of operational risk, compliance, and control considerations in automation.
• Strong analytical and problem-solving skills.
• Excellent stakeholder engagement and communication skills.
• Ability to translate business requirements into robust technical solutions.
• High attention to detail and commitment to quality and stability.

go to method of application »

Job Purpose:

• The Change Manager – AI & Automation will lead the people, culture, and adoption aspects of the Bank’s AI and automation journey/strategy. 
• The role will be responsible for building understanding, trust, and acceptance of RPA and AI across the bank, addressing resistance, aligning stakeholders, and ensuring that automation initiatives translate into sustained business adoption and value.
• This role is critical in a nascent automation environment, where AI and RPA are new concepts to many stakeholders and where effective change management is essential to mitigate fear, misinformation, and adoption risk.

Key responsibilities:
Change strategy and adoption planning:

• Develop and execute a structured change management strategy for AI and automation initiatives across the Bank.
• Define change impact assessments for automation initiatives, including people, process, skills, roles, and operating model implications.
• Create phased adoption plans aligned to automation rollouts, ensuring readiness before go-live.
• Support in developing an AI maturity model – 5 years plan.

Stakeholder engagement and alignment:

• Identify and map key stakeholders across Business Units, Operations, IT, HR, Risk, Compliance, and Audit.
• Act as a trusted liaison between technical automation teams and business leaders to ensure alignment and shared understanding.
• Facilitate leadership alignment sessions to clarify the intent, scope, and limitations of AI and RPA.
• Proactively identify and address resistance, misconceptions, and concerns related to automation and AI adoption.

Communication and awareness:

• Design and deliver targeted communication plans that demystify AI and RPA for different audiences (executives, managers, frontline staff).
• Translate technical automation concepts into simple, business-friendly language.
• Develop FAQs, briefing packs, success stories, and use-case narratives to build confidence and trust in automation initiatives.
• Actively participate in the show and tell sessions and support in clarifying issues raised.

Capability building and AI literacy:

• Support the development and rollout of AI and automation awareness programs, including introductory training, workshops, and roadshows.
• Work with HR and L&D teams to embed AI and automation literacy into learning curricula.
• Promote a culture of continuous improvement, innovation, and responsible use of AI.

Change risk and governance support:

• Identify people and adoption risks associated with automation initiatives and propose mitigation actions.
• Ensure change activities align with bank policies, ethical AI principles, and regulatory expectations.
• Support internal and external audit engagements by providing evidence of structured change management and adoption controls.

Benefits realization and feedback:

• Track adoption metrics (usage, compliance, satisfaction) post-implementation.
• Gather feedback from business users and stakeholders to inform continuous improvement.
• Partner with reengineering and automation teams to ensure automation delivers intended business outcomes.

Academic Qualifications:

Bachelor’s degree in business administration, Human Resources, Communications, Psychology, Organizational Development, or a related field.
Professional Qualifications / Membership to professional bodies/ Publication:

• Certified Change Management Professional (Prosci, ACMP, or equivalent).
• Agile Change Management certification.
• Training or certification in Digital Transformation or AI fundamentals.

Work experience required:

• 5–8 years’ experience in change management, organizational transformation, or enterprise adoption initiatives.
• Proven experience supporting technology-enabled change in banking or other regulated environments.
• Hands-on experience managing resistance and cultural change during digital, automation, or systems transformation.
• Experience working with senior leadership and cross-functional stakeholders.
• Exposure to AI, RPA, or digital transformation initiatives is strongly preferred.

Competencies:

• Deep understanding of change management methodologies (e.g., Prosci ADKAR or equivalent).
• Strong stakeholder management, facilitation, and influencing skills.
• Excellent communication and storytelling abilities.
• High emotional intelligence and conflict management skills.
• Ability to simplify complex technical concepts for non-technical audiences.
• Strong planning, execution, and follow-through capability.
• Comfort operating in ambiguity and early-stage transformation environments.