Banquet Manager - Nanyuki at Fairmont Hotels & Resorts

What's in it for you:

• Be part of creating the historic story of rehabilitating and releasing of the rare Mountain Bongo that was heading towards extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Employee Benefit Card offering discounted rates in Accor Worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

What will you be doing:

• Build a service culture that is characterized by specialists, providing engaging service, creating memorable events
• Supporting the Food & Beverage Manager with administration and strategic initiatives.
• Lead by planning, communicating, ensuring ongoing training and execution of all standards are achieved in a timely and efficient manner.
• Ensure all room set ups are accurate, timely and meet established standards.
• Take charge of Banquet event operation and ensure that all pertinent information is well received by team members.
• Attend pre-function meeting with Event Organizers, disseminate information and changes to all relevant departments.
• Ensure setup is in accordance to guests’ requirement based on Banquet Event Order
• Communicate regularly to all team members regarding guest feed-backs, satisfaction and dissatisfaction received.
• Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations.
• Check and ensure that all operating supplies are well stocked and sufficient to run operation.
• Plan the manning allocation/work assignment per Banquet event.
• Supervise the maintenance of service standards during banquet service operations.
• Engage and obtain guests’ feedback during operations to ensure satisfaction.
• Handle guests’ complaints and comments tactfully and efficiently.
• In charge of all outdoor activities including & not limited to (open fire concept dinner, Bongo breakfast, Slopes breakfast, Sundowners, Rose garden events, and Weddings)
• We invite you to bring your passion for event planning and operations to our hotel as the Banquets Manager. We are all about turning moments into memories for our guests and colleagues here at our Hotel.

Your experience and skills include:

• Minimum of 3 years of relevant leadership experience in a similar role
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Service focused personality with previous leadership experience preferably in a 5 star or Premium property
• Passion for events and turning moments into memories.
• Strong interpersonal and problem solving abilities
• The ability to balance multiple priorities and act with a sense of urgency, whilst remaining calm under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team