Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
Read more about this company
What's in it for you:
- Private medical insurance as per Hotel offering
- Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
- Working with a hotel rich in history and known for exemplary services while growing your career
- Employee Benefits Card offering discounted rates in Accor Worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.
What will you be doing
The Senior Brand Manager, Fairmont Mount Kenya Safari Club & Conservancy, will work closely with the Director of Marketing, Communications and Digital to build a strong marketing and communication strategy as well as develop guest experiences, orchestrate launches, push growth of pillar products (accommodations, activities and services), and lead the activation of our brand and communication strategy across consumer-facing channels as well as supporting our business developers with trade-marketing communication tools.
- Drive development of a renewed luxury guest experience from hotel to conservancy.
- Coordinate with operations and conservancy teams the development process from concept to trade and ensure the respect of timelines.
- Develop a strong communication plan in order to grow our digital footprint, develop our occupancy rate as well as activities and other services turnover.
- Drive the development of brand communication material to support brand strategies, animation plans and launches.
- Advertising strategy, campaign shootings and developments
- PR strategy and actions
- Recommend and manage a budget with the support and in coordination with the cluster director of marketing, communications and digital.
- Own A&P budget management for digital and animation strategy.
- Support Forecasting
- Lead annual brand strategic marketing plans and campaigns to evaluate brand visibility and maximize business opportunities.
- Analyze guests satisfaction
- Develop loyalty for specific targets (local market, executives)
- Implement brand activities including but not limited to marketing material development, advertising, media, event/activations management, collaterals, promotion, etc.
- Lead competitive analysis to identify business opportunities.
- Supervise the creation of ongoing content and develop story telling about the property and conservancy in order to maintain permanent top of mind, innovations awareness, as well as bond with our digital media followers or prospects.
Your experience and skills include:
- Bachelor’s Degree in Marketing and any related field minimum 5 years’ experience in brand marketing, for luxe or premium brands within or out of the hospitality / travel industry.
- Highly passionate and energetic marketer willing to evolve in an innovative, fun, and fast paced environment.
- Able to learn fast, especially if not coming from the hospitality industry.
- Able to quickly analyse and understand a variety of target audiences coming from all around the world, b2b and b2c.
- Passionate about the idea of working with and within conservancies, developing hospitality guest experiences as well as guest experiences linked to nature and conservation.
- Passionate about luxe and premium brands and ability to understand various trends from all around the world
- Proven track record of delivering topline and marketing KPIs (driving share and penetration).
- Experience in managing agencies and creating briefs.
- Proven experience in developing and implementing effective and integrated brand plans.
- Excellent analytical skills.
- Creative approach.
- Good Story teller
- Strong communication, organizational and project leading skills
- Direct management and indirect management skills
go to method of application »
What's in it for you
- Private medical insurance as per Hotel offering
- Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
- Working with a hotel rich in history and known for exemplary services while growing your career
- Employee Benefits Card offering discounted rates in Accor Worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.
What will you be doing
The Junior Brand Manager “Fairmont Mount Kenya Safari Club & conservancy” will execute the marketing and communication strategy as well as develop guest experiences, orchestrate launches, push growth of pillar products (accommodations, activities and services), and lead the activation of our brand and communication strategy across consumer-facing channels as well as supporting our business developers with trade-marketing communication tools
- Drive development of a renewed luxury guest experience from hotel to conservancy.
- Coordinate with operations and conservancy teams the development process from concept to trade and ensure the respect of timelines.
- Execute a strong communication plan in order to grow our digital footprint, develop our occupancy rate as well as activities and other services turnover.
- Develop brand communication material to support brand strategies, animation plans and launches.
- Advertising campaign shootings and developments
- PR actions
- Follow the expenses and Monitor campaigns to evaluate brand visibility and maximize business opportunities.
- Analyze guests satisfaction
- Develop loyalty for specific targets (local market, executives)
- Develop marketing material development, advertising, media, event/activations management, collaterals, promotion, etc.
- Lead competitive analysis to identify business opportunities.
- creation of ongoing content and develop story telling about the property and conservancy in order to maintain permanent top of mind, innovations awareness, as well as bond with our digital media followers or prospects.
Your experience and skills include:
- Bachelors Degree in Marketing and any related field minimum 1-year experience in brand marketing, for luxe or premium brands within or out of the hospitality / travel industry.
- Highly passionate and energetic junior marketer willing to evolve in an innovative, fun, and fast-paced environment
- Able to learn fast, especially if not coming from the hospitality industry.
- Able to quickly analyze and understand a variety of target audiences coming from all around the world, b2b and b2c.
- Passionate about the idea of working with and within conservancies, developing hospitality guest experiences as well as guest experiences linked to nature and conservation.
- Passionate about luxe and premium brands and ability to understand various trends from all around the world.
- Experience in managing agencies and creating briefs.
- Proven experience in implementing effective and integrated brand plans.
- Excellent analytical skills.
- Creative approach.
- Good Story teller
- Strong communication, organizational and project leading skills
- Direct management and indirect management skills
go to method of application »
What's in it for you:
- Be part of creating the historic story of rehabilitating and releasing of the rare Mountain Bongo that was heading towards extinction.
- Working with a hotel rich in history and known for exemplary services while growing your career
- Employee Benefit Card offering discounted rates in Accor Worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.
What will you be doing:
- Build a service culture that is characterized by specialists, providing engaging service, creating memorable events
- Supporting the Food & Beverage Manager with administration and strategic initiatives.
- Lead by planning, communicating, ensuring ongoing training and execution of all standards are achieved in a timely and efficient manner.
- Ensure all room set ups are accurate, timely and meet established standards.
- Take charge of Banquet event operation and ensure that all pertinent information is well received by team members.
- Attend pre-function meeting with Event Organizers, disseminate information and changes to all relevant departments.
- Ensure setup is in accordance to guests’ requirement based on Banquet Event Order
- Communicate regularly to all team members regarding guest feed-backs, satisfaction and dissatisfaction received.
- Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations.
- Check and ensure that all operating supplies are well stocked and sufficient to run operation.
- Plan the manning allocation/work assignment per Banquet event.
- Supervise the maintenance of service standards during banquet service operations.
- Engage and obtain guests’ feedback during operations to ensure satisfaction.
- Handle guests’ complaints and comments tactfully and efficiently.
- In charge of all outdoor activities including & not limited to (open fire concept dinner, Bongo breakfast, Slopes breakfast, Sundowners, Rose garden events, and Weddings)
- We invite you to bring your passion for event planning and operations to our hotel as the Banquets Manager. We are all about turning moments into memories for our guests and colleagues here at our Hotel.
Your experience and skills include:
- Minimum of 3 years of relevant leadership experience in a similar role
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Service focused personality with previous leadership experience preferably in a 5 star or Premium property
- Passion for events and turning moments into memories.
- Strong interpersonal and problem solving abilities
- The ability to balance multiple priorities and act with a sense of urgency, whilst remaining calm under pressure in a fast paced environment
- Ability to work cohesively and collaboratively as part of a team
go to method of application »
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Reporting to the Cluster Reservations and Revenue Manager, responsibilities and essential job functions include but are not limited to the following:
- Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards.
- Follow-up on all voicemails and emails in a timely manner
- Responsible for changes, cancellations, billing, upgrading, etc for all guests
- Responsible for charging advance deposits, no-show fees and cancellation fees
- Process and follow up on special guest requests
- Working directly with all clients to handle any additions/cancellations/changes.
- Assist in providing reservation related training to applicable operational departments
- Review group resumes each week and double check VIP/staff reservations (rate, room type, billing, etc.) in PM for accuracy.
- Perform all duties per the Reservations Daily / Weekly / Monthly checklist.
- Maintaining and responding to all requests received in the Reservations email address
- Research and support any / all Travel Agent commission inquiries
- Lead by example in demonstrating high levels of guest service, teamwork and “stepping out of the box” where possible
- Support the hotel’s ongoing service and standards and philosophy.
- Other projects and duties as assigned.
Your experience and skills include:
- Certificate /diploma /degree in Hospitality Management an asset
- Strong keyboard skills.
- Excellent telephone manner mandatory – must enjoy working on the phone and talking to guests all day
- Excellent written and verbal communication skills
- Previous front office and/or reservations experience is an asset
- Exceptional ability to work under deadline pressures
- Detail-oriented and numerical aptitude
- Previous experience with Opera, Micros an asset
- Good working knowledge of Microsoft Excel and Word
go to method of application »
Reporting to the Incentives, Conventions & Meetings Manager, Fairmont Kenya is offering a career opportunity for an energetic and experienced Incentives, Conventions & Meetings Coordinator.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Reporting to the Cluster Director of Sales, responsibilities and essential job functions include but are not limited to the following:
- Responsible for maintaining and improving the hotels catering business as well as any other market segment assigned.
- Maintaining existing relationship with clients as well as solicit new business to achieve sales’ targets.
- To establish and maintain rapport with clients, prior to, throughout and post conference, exceeding their expectations and encouraging repeat business.
- To expedite function bookings, prepare function resumes, event contracts and agreements to all departments in the hotel.
- Tracking and analysis of competitive set pricing and yield strategies, gaining the ability to predict the competition set reaction to changes in the marketplace.
- Consistently offers professional, engaging and friendly service
- Responsible for the sales and management of all group bookings of meeting rooms or more that do not require catering (with the exception of breakfast).
- This also includes the management of PCO group blocks relating to inventory, payment and group setup, where that group does not include catering.
- Handle enquiries for group bookings via fax, email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours).
- Handle any other department issues related to groups (follow up on prepayment, routing, vouchers…)
- Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
- Manage Hotel inventory in relation to group reservations and monitor potential wash of business.
- Produce reports and statistics as requested by the Incentives, Conventions & Events Manager. This will include, but is not exclusive to, Group Wash and Business Turndown reports and 3-month Group Forecasts.
- Manage Group payments, cancellations, rooming lists and terms and conditions.
- Maintains a precise filing system for all Group reservations and correspondence.
- Ensure a prompt input of reservations and data for the next 3 month period for all group enquiries & bookings (within 24 hours).
- Performs all reservations duties including making and entering reservations as required (e-mail, fax, phone).
- Handle guest complaints and enquiries in an efficient and professional manner and ensure the ICME Manager is informed of any guest feedback
Your experience and skills include:
- Highly passionate and energetic coordinator willing to evolve in an innovative, fun, and fast paced environment.
- Previous experience is an asset
- 2-3 years’ experience in Hotel Sales
- At least a diploma in Hotel Management or Hospitality Management
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail