Business Development Manager (BDM) – Hotel at Emerge Egress Consulting

Role Objective

• Our client, a growing hotel, is seeking an experienced and commercially driven Business Development Manager to lead sales growth, expand the hotel\'s market presence, and build strong relationships with corporate clients, travel partners, event organisers, and key industry stakeholders.
• The successful candidate will be responsible for driving revenue through strategic sales initiatives, developing new business opportunities, increasing hotel visibility, and strengthening client partnerships to achieve occupancy and revenue targets.

Core Duties and Responsibilities

Strategic Revenue & Business Growth

• Develop and execute business development strategies to increase hotel revenue, occupancy, and overall market share.
• Develop, negotiate, and maintain strategic partnerships that drive revenue growth and long-term business value
• Identify and secure opportunities for conferences, meetings, and events to maximize revenue from the hotel’s facilities.
• Work closely with the marketing team to drive direct bookings and strengthen the hotel\'s market presence.

Relationship & Key Account Management

• Build, negotiate, and maintain long-term partnerships with corporate clients, travel agents, event planners, and key business partners.
• Manage key accounts through regular engagement, account reviews, and tailored solutions that encourage repeat business.
• Represent the hotel at industry events, networking forums, and hospitality platforms to promote the brand and generate new opportunities.

Sales Performance & Market Insights

• Collaborate with Reservations, Front Office, Food & Beverage, and Operations teams to ensure excellent guest experiences and service delivery.
• Monitor market trends, competitor activities, and customer needs to identify new business opportunities.
• Maintain accurate sales records, forecasts, and performance reports using CRM and sales tracking systems.
• Provide management with insights and recommendations to support revenue growth and business decisions.

Budget & Reporting Responsibilities

• Manage the business development budget effectively and ensure return on investment. 
• Prepare monthly sales reports, forecasts, and strategic updates for management.

  Job Specifications and Qualifications

• Bachelor’s Degree in Hospitality Management, Business Administration, Marketing, Sales, or a related field.
• Minimum of 6 years’ experience in hotel sales, business development, or a similar commercial role within the hospitality industry.
• Proven track record of achieving sales targets and driving revenue growth for a hotel or hospitality establishment.
• Strong experience managing corporate accounts, partnerships, and business relationships.
• Good understanding of hotel operations, market trends, and revenue generation strategies.
• Experience using CRM systems, sales reporting tools, and Microsoft Office applications.

Key Competencies

• Strong sales, negotiation, and business development skills.
• Excellent communication, presentation, and relationship management abilities.
• Strategic thinker with strong commercial awareness.
• Results-oriented with the ability to meet and exceed targets.
• Strong networking and client engagement skills.
• Ability to work independently and make sound business decisions.
• Professional, confident, and customer-focused approach.
• Strong leadership, planning, and organizational skills.