Front Office Supervisor- Hotel at Emerge Egress Consulting

Role Objective:

• Are you a warm, confident, and service-oriented hospitality professional looking for an environment where you can grow?
• Our client, a 4-star hotel, is looking for an energetic and service-driven Front Office Supervisor to lead the front office team and create exceptional guest experiences.
• The ideal candidate thrives in a fast-paced environment, inspires teams, ensures seamless front office operations, and is passionate about delivering outstanding customer service.

Core Duties and Responsibilities

• Supervise and coordinate the day-to-day operations of the front office to ensure efficient and professional guest service. 
• Welcome guests and resolve enquiries and complaints promptly and professionally. 
• Coordinate all front office guest services, including check-ins, check-outs, reservations, and room allocations. 
• Monitor front office procedures, including room allocations, billing, and cash handling, ensuring accuracy and compliance. 
• Attend to guest complaints, enquiries, and special requests in a timely and professional manner. 
• Ensure compliance with front office policies and procedures. 
• Coordinate with the Housekeeping, Reservations, Food & Beverage, and Maintenance departments to ensure a seamless guest experience. 
• Ensure cleanliness and proper presentation of the front office, reception, and lobby areas.
• Maintain accurate front office records and prepare operational reports. 
• Perform any other duties assigned by management.

Key Competencies

• Knowledge of front office operations. 
• Proven leadership and team-building skills. 
• Excellent communication and interpersonal skills. 
• Strong decision-making and problem-solving abilities. 
• Ability to remain calm and professional under pressure. 
• High level of integrity, accountability, and professionalism.

Job Specifications and Qualifications

• Degree or Diploma in Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related field from a recognised institution. 
• Minimum of 2 years experience in a Front Office or Guest Services role, with at least 1 year in a supervisory or team lead capacity. 
• Proficiency in Property Management Systems (PMS) and Microsoft Office applications.