Reservations Agent at MGallery Hotel Collection August, 2026

- Reservations Agent at MGallery Hotel Collection
- View Jobs in Hotels & Restaurants / View Jobs at MGallery Hotel Collection
Posted: Aug 1, 2026

Deadline: Not specified
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At MGallery, we believe in the power of each moment, from the spectacular sunrise to the stolen glances. Our hotels are more than just a collection of unique destinations—they are a tapestry of stories, culture, and local essence, woven together to create a distinct hospitality experience. Since 2008, MGallery has been dedicated to building a diverse...
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Reservations Agent
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Nairobi
- Job Field Food, Beverage and Hospitality
Job Description
- Handle inbound and outbound calls, emails, and online inquiries.
- Create, modify, and cancel reservations accurately in the PMS.
- Promote room types, packages, upgrades, and special offers to maximize revenue.
- Upsell and cross-sell services in line with revenue strategies.
- Provide accurate information about room availability, rates, facilities, and policies.
- Respond promptly and professionally to guest inquiries and complaints.
- Ensure a positive guest experience from first contact to confirmation.
- Maintain accurate guest profiles and reservation details.
- Any other duties as assigned
Qualifications

ALL about you:
- Experience with OPERA property management system or similar
- Relevant experience in a similar role
- Experience with Groups is advantageous
- Service oriented with an eye for detail
- Confident & articulate communication, relationship & networking skills
- Time management skills with the ability to multitask
- Entrepreneurial spirit with drive, ambition & high level of energy
- Passion for hospitality
- Experience in the Hotel Industry
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Method of Application

Interested and qualified? Go to MGallery Hotel Collection on jobs.smartrecruiters.com to apply

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Reservations Agent at MGallery Hotel Collection

Reservations Agent

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