Open Roles at MGallery Hotel Collection

Job Description

• Handle inbound and outbound calls, emails, and online inquiries.
• Create, modify, and cancel reservations accurately in the PMS.
• Promote room types, packages, upgrades, and special offers to maximize revenue.
• Upsell and cross-sell services in line with revenue strategies.
• Provide accurate information about room availability, rates, facilities, and policies.
• Respond promptly and professionally to guest inquiries and complaints.
• Ensure a positive guest experience from first contact to confirmation.
• Maintain accurate guest profiles and reservation details.
• Any other duties as assigned

Qualifications

ALL about you:

• Experience with OPERA property management system or similar 
• Relevant experience in a similar role
• Experience with Groups is advantageous
• Service oriented with an eye for detail
• Confident & articulate communication, relationship & networking skills
• Time management skills with the ability to multitask 
• Entrepreneurial spirit with drive, ambition & high level of energy
• Passion for hospitality
• Experience in the Hotel Industry

go to method of application »

Job Description

Main Duties:

Maintain complete knowledge of:

• Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code
• Restaurant reservation procedures
• Daily house count, arrivals, departures, VIP’s o Scheduled in-house group activities, locations and times
• All department policies / service procedures
• Answer telephone within 3 rings, using correct salutations and telephone etiquette.
• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
• Communicate reservation or cancellation changes to management as they arise throughout the shift.
• Monitor the preparation of own assignments, ensuring compliance to departmental standards.
• Ensure that all menu’s, check folders are cleaned and in sufficient quantity.
• Ensure that the hostess stand is cleaned and organized.
• Review the Reservation book, pre-assign designated tables and follow up on all special requests.
• Greet the guests at the entrance of the restaurant.
• Seat Guest accordingly to floor plan / being fair to each waiter.
• Show guests their table which has been designated to them
• Ensure that the guests are pleased with their table. • Present the open menu to the guest.
• Ensure that the tables are set to the best service of the guest.
• Anticipate heavy business times and organize procedures to handle waiting lines.
• Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
• Maintain positive guest relations at all times.
• Be familiar with hotel services / activities to respond to guest inquiries accurately.
• Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
• Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.

Qualifications

• Your experience and skills include:
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team