Banqueting Supervisor at Kenyatta University

Duties and Responsibilities:

• Plan, organize, and execute Meetings, Incentive, Conferences and Events (MICE) to ensure client satisfaction.
• Supervise and train banquet staff to maintain high service standards.
• Work closely with clients to understand their needs and preferences.
• Ensure all events run smoothly and efficiently, maintaining high standards of cleanliness and safety. Manage inventory and supplies for banquet operations.
• Handle client inquiries and resolve any issues or complaints promptly.
• Work with various departments to ensure seamless event execution.
• Maintain accurate records of events, inventory, and staff schedules.
• Assist in marketing and promoting banquet services.
• Ensure compliance with health and safety regulations and HACCP

Qualification & Experience:

• A Bachelors degree degree or a Higher Diploma in hospitality management, Events Planning, business administration, or a related field is preferred.
• Knowledge on Micros/Opera and Oracle Hospitality Suite 8
• Proven experience as a Banquet Supervisor or similar role for not less than 3 years in a 3-5 star rated hotel.
• Knowledge of health and safety regulations, and certification.
• Strong leadership and team management skills.
• Excellent verbal and written communication skills.
• Ability to handle complaints and resolve issues efficiently by critically analyzing the available resources
• High level of accuracy and attention to detail.
• Ability to handle multiple tasks simultaneously in a fast-paced environment
• Be flexible and willing to adapt to different situations and customer needs