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  • Posted: Oct 11, 2022
    Deadline: Oct 28, 2022
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    About Kingdom Bank is a subsidiary of the Co-operative Bank of Kenya, following its acquisition of Kingdom Bank in August 2020. We are now part of a Group with over Kes. 457 Billion total assets and Kes 20.7 Billion profit before tax as at 31 December 2019.
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    Booking Officer

    Ensuring all disbursed Retail check-off loans within assigned employers are booked on the respective employer payrolls within the agreed timelines.

    Responsibilities

    • Aiming at having the accounts at paying status by timely submission of deduction data to assigned employers within agreed cut off dates for effecting
    • Maintaining the quality of the assigned portfolio within the agreed threshold by collecting amounts due efficiently and effectively
    • Managing the arrears position of his/her assigned portfolio to acceptable levels by ensuring the Roll rate is within the agreed threshold for each bucket of arrears & maintain an excellent Bank/Scheme relationship.
    • Presenting deduction data to assigned check-off employers within the agreed cut-off dates and ensuring the same is effected.
    • Follow up of all loans not deducted, underpayments and loans dropped from payroll and document recovery effort.
    • Ensure timely receipts of loan deduction schedules/by products and check-off payments for all assigned schemes
    • Follow-up of all payments due for all assigned schemes
    • Offering support to the branches to deliver respective data to the employers on need basis
    • Direct manual recoveries from transactional accounts for customers to optimize collection results both at pre-delinquency and delinquency stages of loans under one’s management.
    • Consistent and close monitoring of the Retail pre-delinquency book in liaison with Business Units so as to reduce the PAR to acceptable levels.
    • Handling all queries within assigned portfolio relating to loan stoppages, clearances and issues relating to check-off deductions. Timely forwarding to respective assigned employers’ payroll stoppage instructions and deduction data amendments.
    • Timely/ Promptly Communicating to business unit and the reasons for dropped cases given by employers e.g. dismissals, deaths, resignations & ensure monthly updates to the branches and the Head office business units.
    • Providing timely feedback to management on collections challenges within assigned portfolio and possible solutions and recommendations for quality improvement.
    • Consistently engaging employers who are in arrears to make good the payment through calls and employer visits.
    • Escalating any suspicious activities/accounts noted during the collection process

    Qualifications

    • A degree in business-related field or diploma in Banking
    • A good knowledge of collections in the banking sector trends and practices
    • A detailed knowledge of specific Bank products such as Personal unsecured loans
    • A good awareness of the Bank’s Credit policy
    • A good awareness of the Bank’s vision and focus especially in relation to Collections
    • Good negotiation skills

    Desired Competencies

    Essential Knowledge/Skills and Experience Required:

    • Planning & organizational skills
    • Numerical & analytical skills
    • Interpersonal skills
    • Communication skills
    • Negotiation and influencing skills
    • Debt recovery techniques
    • Technical credit risk assessment skills

    Desirable knowledge/skills and Experience Required:

    • A thorough knowledge of the Bank’s operating procedures
    • A good knowledge of the Banking Act
    • A good knowledge of the Bank’s credit policy and lending guidelines
    • High degree of interpersonal skills when dealing with a range of people and situations

    Method of Application

    Interested and qualified? Go to Kingdom Bank Limited on www.kingdombankltd.co.ke to apply

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