Head of Diaspora Banking at KCB Bank Kenya

KEY RESPONSIBILITIES:

• Lead the development and execution of the diaspora banking strategy to drive business growth and profitability. 
• Identify and develop new markets, partnerships, and commercial opportunities across the global diaspora segment. 
• Design and deliver innovative, digitally enabled products and solutions tailored to diaspora customer needs. 
• Leverage digital platforms and strategic partnerships to provide convenient, competitive, and scalable offerings. 
• Drive growth in deposits, liabilities, and customer acquisition across the diaspora portfolio. 
• Strengthen customer relationships through targeted engagement, service excellence, and tailored value propositions. 
• Enhance the bank’s market positioning as the preferred financial partner for diaspora communities. 
• Provide strategic leadership to the team by delivering direction, coaching, performance management, and fostering a high‑performance culture anchored in accountability, innovation, and customer focus.
• Monitor Global market trends, competitor activity, and customer insights to inform strategy and continuous improvement.
• Enterprise-wide Risk Management; -Adherence to Standard Operating Procedures (SOPS), Anti-Money Laundering (AML), Credit policy prudential guidelines, combating the Financing of Terrorism (CFT) and Know Your Customer (KYC) procedures to mitigate against losses, frauds, forgeries, and regulatory penalties

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Bachelor's Degree from a recognised Institution
• Professional Qualification - Project management or business field (Added Advantage)
• Master's Degree in Business (Added Advantage)

Experience

• 6 years of working Experience
• 6 years of working experience in Sales
• 6 years of working experience in Customer Service
• 6 years of working experience in Credit
• 6 years of working experience in Relationship Management
• 5 years of working experience in Banking Operations