SME Relationship Managers (Kitengela & Uhuru Highway) at Stratostaff

ROLE PURPOSE

The SME Relationship Managers will build and manage rapport with SME clients to ensure optimum customer acquisition, retention, and income generation. The role is approximately 80% focused on direct sales and revenue generation, requiring an aggressive hunter mindset to market a full suite of banking products while maintaining a high-quality credit portfolio.

DUTIES AND RESPONSIBILITIES   

• SME balance sheet growth on assets, liabilities and off-balance sheet exposures. 
• Increase in the level of products and services consumed by SME and spearheading increase in bank relationships across their supply chain through other business departments of the bank. 
• Grow trade finance and regional business with focus on importers/exporters and development of synergies with the group entities internationally. 
• Management of the SME credit portfolio quality and maintaining it within risk thresholds of the Bank. 
• Management and achievement of profitability and productivity ratios for the SME portfolio. 
• To manage the development of prudently priced assets, cost-effective long-term liability with reputable companies and organizations to ensure Bank’s maximum profitability. 
• To identify and develop a target pipeline and aggressively market for new profitable status customers from the identified target sectors. 
• Manage key customer relationships through regular contacts and visits by ensuring the effective call program is maintained on all assigned and prospect customers. 
• Maintain high professional standards and strive to provide quality services and competitive pricing to clients. 
• Cultivate good rapport with SME clients and ensure the bank becomes the choice for their investment and banking. 
• Staff management and development, including motivation and succession planning. 
• Directly responsible for the performance of the assigned portfolio. 
• Sustainability of the portfolio with managed risk levels & consistent quality. 
• Maintain a high standard of operational control including adherence to Risk Management and Compliance guidelines. 
• Ensure compliance to Know Your Customer (KYC) and Anti Money laundering (AML) requirements in all dealings with existing and potential customers.

Requirements

QUALIFICATIONS, EXPERIENCE & ATTRIBUTES

Education and Professional Qualifications 

• University Degree in a business-related field (Mandatory).
• MBA will be an added advantage.
• Certification in Credit Analysis or a strong background in financial statement analysis is a significant advantage.

Experience

• Minimum 5 years of general banking experience.
• At least 3 years of experience in SME Relationship Management specifically within the Kenyan landscape.
• Proven experience in Credit Analysis, Sales, and Relationship Management.
• Experience in structured trade finance, syndication, and project financing is highly preferred.

Competencies 

• Aggressive Sales Orientation: A resilient hunter capable of closing large deals despite macro-economic challenges.
• Analytical Thinking: Ability to deconstruct complex information and draw logical conclusions for problem analysis and decision-making.
• Stakeholder Management: Exceptional interpersonal skills to influence, negotiate with, and articulate ambitions to various stakeholders.
• Emotional Intelligence: Ability to understand and manage personal and team emotions while effectively handling conflict.
• Communication & Presentation: Proficiency in articulating the ambitions of the Bank clearly and intentionally to various stakeholders.
• Adaptability: Flexibility to work within diverse environments, including the Nairobi and Kitengela business hubs.