BPM Specialist at NCBA Group

Job Purpose Statement

This role will be responsible for systems support on IBPS, NOBS, NLS systems, and Credit Quest. The preferred candidate will also act as a business analyst for IBPS, NLS, NOBS and Credit Quest Systems delivery and a relationship manager to the Related System users and ensuring Service Level agreements of uptime and performance are attained and maintained at all times. This includes support for projects and changes carried out on any of these applications In collaboration with external vendors, system experts and information security experts the Branch Applications Specialist will schedule and direct activities to resolve IBPS, NLS, NOBS, Credit Quest software and service problems in a timely and accurate fashion according to agreed SLA.

Ideal Job Specifications

• Undergraduate degree in Computer Science /Information
• Minimum 5 years working experience in a busy IT or Project Office environment within a financial institution.
• Understanding and experience in supporting IBPS, NLS Systems and Credit Quest operations.
• Extensive experience in Business Analysis or Systems Analysis.
• Hands on Experience on Web Application Management on Jboss
• Good working knowledge on IBPS, NLS Systems and Credit Quest operations.
• Hands on experience with Project Management tools, systems design and analysis.
• Proven knowledge of banking operations, operations in business units and business impact analysis.