Branch Customer Service Assistant at PACIS Insurance

PURPOSE OF THE JOB:

Job holder is responsible for ensuring safe and timely transportation of staff, documents and supplies and organized logistic support within the company.

Key responsibilities

• Check compliance of agents with IRA regulations
• Confirm compliance of the necessary regulatory business licenses.
• Provide input for the branch reports.
• Coordinate day-to-day branch administrative issues. Office cleanliness, equipment functions for efficiency in the branch.
• Receive, stamp, scan, index and distribute mail within and outside the branch.
• Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
• Introduce various PACIS products to both new and existing clients.
• Handle customer service issues in underwriting and claims.
• Escalate Customer queries to the relevant job role if necessary.
• Maintain professional ambience within the office premises.
• Promote the organization’s customer service charter.
• Generate quotations in consultation with the Branch Underwriter and Branch Manager.
• Safe Keeping and accountability of security documents i.e. motor insurance certificates, log books, payment receipt vouchers, discharge vouchers, policy documents, revenue stamps, and any other such documents.
• Support all PACIS events in the branch territory both for internal events and those involving PACIS Stakeholders and /or the public. and
• Participate in premium collection and renewal follow up for the branch.

KNOWLEDGE AND EXPERIENCE:

Qualifications

• Bachelor’s degree in a related field
• Minimum COP. Insurance/Business Diploma as an added advantage
• 0 to 3 years’ 3 experience Knowledge
• Understanding of insurance industry

SKILLS AND COMPETENCIES:

• Excellent communication and presentation skills
• Problem solving skills
• Excellent interpersonal skills
• Excellent customer care skills
• Good negotiation skills
• Computer literate in MS Office and other office applications
• Understanding of the working environment /competitors