Branch Manager — 2 Positions at Daima SACCO

Key Duties & Responsibilities

• Provide overall leadership and management of branch operations to ensure efficient service delivery, regulatory compliance, and achievement of business targets.
• Drive growth in membership, deposits, loan portfolio, and other SACCO products through effective sales, marketing, and business development initiatives.
• Supervise and coordinate branch staff to ensure high performance, productivity, and exceptional customer experience.
• Oversee loan appraisal, approval within delegated authority, disbursement, recovery, and portfolio quality management.
• Ensure compliance with operational policies, internal controls, security procedures, cash management guidelines, and regulatory requirements.
• Safeguard branch assets including cash, records, strong room, and other valuables while maintaining sound treasury management practices.
• Monitor branch financial performance through analysis of key performance indicators and prepare timely management reports and budgets.
• Coordinate customer visits, debt recovery activities, member education, and product awareness campaigns to strengthen member engagement.
• Conduct routine operational reviews and physical checks while identifying and mitigating operational risks within the branch.
• Represent the SACCO within the branch’s area of operation by promoting positive stakeholder relations and enhancing the Society’s public image.

Person Specifications

• High standards of integrity, accountability, and professionalism.
• Strong leadership, people management, and coaching skills.
• Excellent analytical, financial, and business decision-making abilities.
• Outstanding communication, interpersonal, and customer relationship management skills.
• Proactive, results-oriented, and innovative approach to problem-solving.
• Excellent report writing, presentation, and organizational skills.

Minimum Qualifications

• Bachelor’s Degree in Business Administration, Finance, Accounting, Economics, or a related field.
• CPA Part I, ACCA Part I, or an equivalent professional qualification. Additional professional qualifications will be an added advantage.
• Minimum of 3 years’ experience in branch operations, banking, SACCO, or other financial services environment, with exposure to FOSA and credit operations.
• Proficiency in computer applications and financial management systems; knowledge of SACCO core banking software will be an added advantage.
• Demonstrated experience in business development, portfolio growth, team leadership, and operational risk management.
• Strong understanding of SACCO operations, financial products, and applicable regulatory requirements.