Branch Manager at Credit Bank

Reports To: Chief Manager Operations & Branches

Division: Branches

Take the Lead and Make it Happen

Job Purpose

Achievement of business targets and effective management of branch operations within the regulatory framework and the Bank’s policies and risk guidelines.

Key Responsibilities

1. Plan and implement a branch Business strategy that will ensure a customer growth, retention and profitability
2. Ensure branch profitability through growth of loans and commissions
3. Management of risks- ensure internal controls, physical security of cash and ensure overall adherence to the laid down bank policies and procedures.
4. Implementation of the staff targets and ensuring that the Branch targets are met
5. Staff Management-maintain staff discipline, supervision, training, coaching and development
6. Ensure that all required branch reconciliations are done accurately and in a timely manner
7. Ensure Good Customer Service and relationship management at the branch at all times to ensure satisfaction and retention
8. Assist the marketing team in identifying and forwarding customer need to aid in developing attractive products & Services
9. Ensure good credit portfolio management at the branch that will ensure low Branch PAR
10. Controls the utilization of, and ensuring proper maintenance and custody of all assets at the branch.
11. In liaison with operations/finance department, ensure adequate branch liquidity and that there is enough cash at all paying points
12. Management information reporting and integrity
13. Profit improvement and cost management

Selection Criteria

1. Undergraduate degree in a business-related area or an MBA
2. Professional qualification like CPA, ACCA , AKIB will be an added advantage
3. Experience 8 years banking experience, 3 of which at the management level of a branch or in a business development unit.
4. Proficiency in branch operations, policies and procedures
5. Good understanding of AML & KYC requirements as provided by CBK prudential guidelines
6. Ability to manage a team
7. Credit Skills-Good Knowledge of personal and business credit underwriting and portfolio management