Branch Manager at DIB Bank Kenya Limited (DIBBKE)

Key Responsibilities

• Drive the Branch sales targets.
• Identify and implement action plans and regularly track and review performance to ensure the achievement of the set targets and business growth objectives.
• Maintain relationships with customers including high net worth customers to assist in business growth.
• Manage the product portfolio of each line of products and control the cost and profitability of the branch.
• Ensure maintenance of high levels of customer service of all front office functions such as Cash Management, Remittances, drafts, Account opening/ inquiry & maintenance, sales, and after-sales by efficiently abiding by the process and by reducing customer waiting time and service time.
• Promote a high level of customer service culture among the branch staff for potential acquisitions.
• Attend all audit requirements and strive to have a null /low-risk audit rating and ensure that all the branch operations are by the established Bank’s policies, operating manuals, service quality standards, and code of conduct for a smooth workflow, high service quality, and low level of operational risk and report any deviation to the management.
• To maintain a low-risk level of cash difference by following diligently the process set by maintaining detailed accounting records of daily cash flow and regular review of daily MIS reports, checking notes, denominations & security items to ensure accurate delivery of cash to customers.
• Monitor customer complaints and mystery shopping results continuously and recommend necessary measures and initiatives to improve the score and ensure high customer satisfaction.
• To ensure a high level of safety & security measures are in place at the Branch.
• To lead any branch projects (Service Quality Programs, Process changes, sales, etc.) and support the launch of new products and services as per the business plan.
• To maintain an accurate archives file for all branch transaction records, vouchers, and stationary reports.
• Follow up on various cases with all the concerned stakeholders such as customers, and internal Bank departments to ensure 100% closing mandates.

Job Specification:

• Bachelor’s degree in Business Management or related field from a recognized university. A Master’s degree will be an advantage.
• Minimum of four (4) Years in the same or similar role.
• Accounting & Financial capability
• Possession of Analytical Thinking skills.
• Competencies on Coaching and Mentoring.
• Good Communication Skills.
• Sharia Foundations & principles of Islamic finance.