Branch Manager(Financial Services)- Mombasa at CDL Human Resource

Key Responsibilities

Business Growth & Financial Management

• Develop and implement branch growth plans (deposits & lending).
• Achieve revenue, profitability, and collection targets.
• Maximize income streams and prevent revenue leakage.
• Prepare, monitor, and manage branch budgets and costs.

Operations & Compliance

• Oversee daily branch operations including opening, closing, and security.
• Ensure compliance with banking policies, procedures, and regulatory requirements.
• Authorize transactions, vouchers, and accounts within approval limits.
• Maintain safe custody of vaults, cash, loan documents, and records.
• Submit accurate statutory and internal reports.

Customer Experience

• Ensure high-quality customer service across all branch departments.
• Build and maintain strong client relationships.
• Resolve customer escalations and ensure service excellence.

People Leadership

• Lead, supervise, coach, and develop branch staff.
• Promote a culture of integrity, accountability, and teamwork.

Risk & Asset Protection

• Safeguard branch assets and implement internal controls.
• Act as joint custodian of vaults and cash.
• Ensure compliance with audit, risk, and governance standards.

Requirements

Academic Qualifications

• Bachelor’s Degree in a business-related field (Banking & Finance, Accounting, Economics, Business Administration/Management)
• Master’s Degree is an added advantage.

Experience

• Minimum 10+ years in banking and business management.
• Leadership or management training is an advantage.
• Proven track record in branch performance, revenue growth, and staff management.