Branch Manager at Flex Money Transfer

As a Branch Manager, you will oversee daily operations, manage staff, foster a positive work environment, and drive customer satisfaction. You’ll play a key role in ensuring smooth operations, increasing productivity, and achieving sales targets.

Key Responsibilities:

Operational Management (50%)

• Oversee forex bureau operations and ensure profitability.
• Manage teller cash levels and authorize cash movements.
• Establish competitive market rates for foreign currencies.
• Monitor and report teller performance and balances.
• Ensure compliance with internal policies and regulations.

People Management (20%)

• Train and evaluate staff to ensure high-quality customer service.
• Supervise daily functions and activities of tellers.

Customer Relationship Management (20%)

• Maintain excellent client relationships and negotiate rates.
• Address customer concerns and ensure satisfaction.

Compliance (10%)

• Ensure proper KYC and AML procedures for transactions.
• Safeguard against fraud and identity theft.
• Maintain approved cash levels per insurance policies.

Qualifications and Skills:

• Diploma in a business-related field.
• Minimum 3 years of experience as a manager in a forex bureau or equivalent.
• Experience with Fabit system is a Must
• Strong knowledge of forex operations.
• Excellent communication, negotiation, and organizational skills.
• Proficiency in computer systems and numerical analysis.