Branch Manager at Rafiki Microfinance Bank

The incumbent will be responsible for business development and operations of the branch, ensuring compliance, staff engagement and business acquisition to grow profitability in line with strategy of the bank.

DUTIES AND RESPONSIBILITIES.

• Develop the branch business strategy in line with the corporate strategy.
• Implement business development strategy to grow liabilities and assets at branch level
• Formulate and implement branch business plans, forecasts and budgets and ensure control and reviews.
• Support marketing initiatives and give feedback on products performance in the branch markets
• Cross-sell and up-sell new business partnerships to increase income streams to the branch and the bank in general.
• Ensure compliance with both internal and external regulatory requirements.
• Review and report any Money Laundering risks associated with business processes and existing customer base.
• Implement the Bank’s business development strategy at branch level including growth in customer base, NFI, liabilities and assets to maximize profitability
• Oversee customer service delivery to maximize acquisition and retention.
• Monitor and manage Operation and Business Risks to maximize profitability and reduce exposures.
• Maintain security of staff and assets at the branch.
• Provide leadership, direction and pace to branch team.
• Build, develop and maintain a high performance culture.
• Identify knowledge gaps and recommend training and mentoring initiatives.
• Act as liaison between branch and other departments units.
• Ensure implementation and compliance with policies and procedures

KEY COMPETENCIES, SKILLS, QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in a business related field
• 7-8 years’ experience in business development 3 of which should be in a similar role in a financial institution
• Interpersonal skills
• Organization and planning skill
• Business networking skills
• Attention to details
• Negotiation skills
• Presentation skills
• Analytical skills
• Integrity