Branch Operations Manager -Nakuru Branch at HF Group

Principle Accountabilities

• To manage cash by ensuring dual controls and limits are observed so as to avoid fraud losses.
• To approve transactions by confirming suitability to minimize losses
• To review transactions by confirming the transactions against system-generated reports to ensure accuracy
• To manage customers accounts by ensuring adherence to product features to minimize customers complaints and loses.
• To attend to customers queries by ensuring that they are resolved within set standards to enhance customer satisfaction
• To appraise staff annual and by half-yearly reviews to ensure targets are met and training needs identified.
• To manage costs by monitoring Branch expenditures to ensure Branch is within the budget

Key Competencies and Skills

Technical competencies:

• Product Knowledge
• Supervisory skills
• IT skills
• Numerical skills
• Banking skills
• Analytical skills
• Report writing skills

General competencies:

• Teamwork
• Communication skills and attention to detail.

Minimum Qualifications, Knowledge and Experience

• Education: Business degree in Accounting
• Experience: Three years in a supervisory role in Financial institutions