Latest Recruitment at HF Group

Principle Accountabilities

Client Relationship Management

• Develop and manage strong, long-term relationships with Microfinance Institutions, and other FIs.
• Conduct regular client engagements to understand evolving needs and provide appropriate banking solutions.
• Act as the primary point of contact for micro finance FI clients.

Business Development & Revenue Growth

• Originate and grow deposits, liability products, and fee-generating services from the FI segment.
• Identify and develop lending and non-lending opportunities (e.g., trade finance, treasury solutions, digital collections, custody services).
• Drive cross-selling across the bank’s product offerings.

Risk Management

• Monitor portfolio performance and proactively mitigate risks.
• Ensure compliance with KYC/AML, onboarding, and periodic review requirements.

Market Intelligence & Strategy

• Stay abreast of regulatory, competitive, and market developments affecting MFIs and FIs in Kenya and the region.
• Advise internal stakeholders on trends, risks, and opportunities within the segment.
• Contribute to the formulation and implementation of the bank’s FI strategy.

Operational & Stakeholder Coordination

• Liaise with internal teams to ensure smooth execution of transactions and delivery of client solutions.
• Support onboarding of new clients and ensure efficient service delivery.
• Represent the bank at industry forums and client events as required.

Key Competencies and Skills

Technical competencies

• Strong understanding of the Kenyan and regional MFI landscape.
• Knowledge of banking products and services for institutional clients.
• Excellent interpersonal, communication, and negotiation skills.
• Strong analytical and credit assessment capabilities.
• High ethical standards, integrity, and professionalism.
• Willingness to adapt to changing business needs and deadlines.
• Must be a self-starter and have an appreciation of business growth and priorities
• Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
• Ability to maintain confidentiality of sensitive information.
• Strong organizational skills with the ability to multi-task
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)

Minimum Qualifications, Knowledge and Experience

Academic and Professional

• Bachelor’s degree in Finance, Banking, Business, Economics, or a related field from recognized institution by Commission for University Education
• MBA/CPA/CFA/AKIB is an added advantage

Experience

• Minimum of 4 years’ experience in banking or financial services, with at least 2–3 years managing relationships in the MFI or broader FI space.
• Proven track record in business development, client management, and financial analysis.
• Sound working knowledge and understanding of general banking regulations and practices.

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Principle Accountabilities

Strategy

• Responsible for developing a detailed strategy that would enable him/her grow and maintain a customer portfolio that will ensure the delivery of the business targets in accordance with the Department’s annual performance plans.
• Support the drive of growth and opportunities in the assigned sectors.
• Responsible for managing a portfolio of business banking customers, with accountability for sales, service, risk and operational delivery and acquisition of new to bank customers.

Business Development

• Responsible for effectively executing all the agreed business development and growth strategies in accordance with the long, medium- and short-term plans of the Bank and as set by the Head of Business Banking. This will be done through active portfolio management and development by maintaining & growing existing income sources and meeting set targets for new business.

Credit

• Responsible for building a high-quality client portfolio by effectively managing clients across the entire financing cycle.

Customers / Stakeholders

• Deliver a high-quality service by owning customer engagement, striving for excellence in all interactions with (prospective) customer or other professionals, and always acting according to the highest professional standards.
• Ensure that client plans are co-ordinated and the respective support teams are in place with Critical Account objectives accepted, where applicable.
• Take a proactive approach to client planning across the portfolio collaborating with product partners and senior management, as appropriate.
• Establish an effective working relationship with the Risk Management teams, in order to validate the accuracy of the customer risk profile.
• Ensure early identification of problem relationships and act where there are potential and existing problem accounts to protect HFC interests.

Portfolio management and Collection

• Conduct review of the sector performance, addressing key mitigants and growth opportunities in the sectors.
• Conduct consistent monitoring of deals to prevent defaults on client’s payment, alterations in the client’s business, and to be aware of forthcoming client’s financial needs.
• To continuously be reassessing risks associated with the sector the client is in and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings
• Contact the client immediately (meeting him/her in person if required) in the event of non-payment of a facility installment, and, if not resolved, take subsequent actions to recover credit in arrears according to Bank procedures.
• Monitor facility accounts in arrears and work with the relevant Bank staff to reduce the portfolio at risk, and work with the Collections Unit to develop and implement recovery processes.

Operations/Compliance

• Responsible for ensuring that his/her assigned portfolio is in compliance with Bank policies. 

Key Competencies and Skills

• Technical competencies: selling skills, analytical skills, negotiation skills, supervisory skills, IT Skills, report writing, communication skills and Product knowledge 
• General competencies: Team Work, Listening skills, Decision making skills, Accountability, Relating & networking skills, business acumen, Delivering results and meeting customer expectations, Verbal & written communication.

Minimum Qualifications, Knowledge and Experience

Education

• Business related degree from an accredited university preferably with a major in Finance, Marketing and/or Economics; 

Experience: 

• At least five (5) years’ experience in banking, with proven experience of at least two (2) years in a similar position or at least 3 years banking experience and sales/marketing background, where he/she managed a portfolio of Business or Commercial/Corporate Banking clients.
• Experience managing borrowing customers and analyzing financing proposals, especially for Business clients.

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Principle Accountabilities

• Cross selling of HFC Banks products by establishing new relationships in order to grow both assets and liabilities book.
• Maintaining customer relation by regular contact to ensure customer satisfaction business continuity
• To review accounting opening forms and loan applications by scrutinizing the documents to ensure they are KYC Compliant.
• To check data entry by verifying the data captured against source documents to ensure accuracy in data capture.
• To analyze mortgage loan applications by interviewing the customers.
• To identify customers borrowing needs by interviewing so as to ensure selling of the right mortgage product.
• To safeguard bank assets by being a dual custodian to minimize frauds and losses

Key Competencies and Skills

Technical and General Competencies:

• Technical competencies: selling skills, analytical skills, negotiation skills, supervisory skills, IT Skills, report writing, communication skills and Product knowledge
• General competencies: Team Work, Listening skills

Minimum Qualifications, Knowledge and Experience

• Education: A business-related degree
• Experience: 3 years in the Banking Industry

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Principle Accountabilities

• To manage cash by ensuring dual controls and limits are observed so as to avoid fraud losses.
• To approve transactions by confirming suitability to minimize losses
• To review transactions by confirming the transactions against system-generated reports to ensure accuracy
• To manage customers accounts by ensuring adherence to product features to minimize customers complaints and loses.
• To attend to customers queries by ensuring that they are resolved within set standards to enhance customer satisfaction
• To appraise staff annual and by half-yearly reviews to ensure targets are met and training needs identified.
• To manage costs by monitoring Branch expenditures to ensure Branch is within the budget

Key Competencies and Skills

Technical competencies:

• Product Knowledge
• Supervisory skills
• IT skills
• Numerical skills
• Banking skills
• Analytical skills
• Report writing skills

General competencies:

• Teamwork
• Communication skills and attention to detail.

Minimum Qualifications, Knowledge and Experience

• Education: Business degree in Accounting
• Experience: Three years in a supervisory role in Financial institutions

go to method of application »

Principle Accountabilities

• To manage cash by ensuring dual controls and limits are observed so as to avoid fraud losses.
• To approve transactions by confirming suitability to minimize losses
• To review transactions by confirming the transactions against system-generated reports to ensure accuracy
• To manage customers accounts by ensuring adherence to product features to minimize customers complaints and loses.
• To attend to customers queries by ensuring that they are resolved within set standards to enhance customer satisfaction
• To appraise staff annual and by half-yearly reviews to ensure targets are met and training needs identified.
• To manage costs by monitoring Branch expenditures to ensure Branch is within the budget

Key Competencies and Skills

Technical competencies:

• Product Knowledge
• Supervisory skills
• IT skills
• Numerical skills
• Banking skills
• Analytical skills
• Report writing skills

General competencies:

• Teamwork
• Communication skills and attention to detail.

Minimum Qualifications, Knowledge and Experience

• Education: Business degree in Accounting
• Experience: Three years in a supervisory role in Financial institutions

go to method of application »

Principle Accountabilities

• To manage queues by constantly monitoring customers wait time so as to ensure timely customer service.
• To offer excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention
• To collate customer feedback through interviews and customer feedback forms to ensure that we meet customer expectations.
• To Issue ATM Cards and cheques by recording to ensure safe custody and timely delivery to customers
• To avail product Brochure/Marketing materials and stationery for the customers by constantly replenishing the banking hall in order to ensure adequate products information to the customers.

Key Competencies and Skills

Technical competencies:

• Communication Skills
• IT Skills
• Product knowledge

General competencies:

• Interpersonal skills
• Team Player
• Listening skills
• Empathetic
• Emotional Control
• Professional

Minimum Qualifications, Knowledge and Experience

• Education: Bachelors Degree
• Experience: Over one (1) year’s banking experience