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  • Posted: Nov 29, 2022
    Deadline: Not specified
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    The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.
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    Branch Operations Manager

    Job Purpose Statement

    To deputise the branch manager in overall branch leadership, ensuring that proper processes, procedures and controls are adhered to at all times. Support and ensure provision of Excellent Customer Experience. Responsible for the day to day branch operations ensuring timely opening and closing of the branch, service to the customers for all services, keeping high level bank standards.

    Ideal Job Specifications

    Academic:

    • A University degree(Holders of a Business related degree will have added advantage)
    • Master’s Degree will be an added advantage

    Professional:

    • Professional Banking Qualification (AKIB) or Accounting qualifications will have added advantage.

    Desired work experience:

    • Minimum 6 years’ proven working experience in a Banking environment, with sound exposure to Branch Operations & Processes, 3 of which should be at a management level; 2 within a branch operations role and at least two 2 within customer service role.
    • Good understanding of the bank’s systems(T24,Omniflow & NOBS)
    • Proven track record of consistently meeting customer expectations and exceeding set targets.
    • Excellent Bank product knowledge
    • Versatility, flexibility, passion and commitment to quality Customer experience/Service delivery

    Closing on: Dec 12, 2022

    Method of Application

    Interested and qualified? Go to NCBA Group on ke.ncbagroup.com to apply

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