Business Analyst, Insurance Systems (1 Year Fixed-Term Contract) at Britam

Job Purpose:
We are seeking a skilled IT Business Analyst with proven experience in the insurance sector to bridge the gap between business stakeholders and the technical development team. The ideal candidate will work on projects involving life, general, and health insurance systems, ensuring that system requirements align with business objectives and regulatory standards.
Key Responsibilities:

• Gather, analyze, and document business requirements for insurance systems, including policy administration, claims management, underwriting, and customer portals.
• Work closely with business users to identify process improvements and recommend technology solutions.
• Translate business requirements into functional and technical specifications for development teams.
• Develop comprehensive user stories, use cases, wireframes, and process flows to communicate requirements effectively.
• Facilitate requirements workshops, JAD sessions, and user acceptance testing (UAT) with stakeholders.
• Collaborate with developers, testers, and other stakeholders to ensure accurate implementation of business requirements.
• Monitor and track project progress, ensuring timely delivery of system enhancements and bug fixes.
• Conduct impact analysis for proposed system changes and assess potential risks.
• Prepare detailed business requirement documents (BRDs), functional specification documents (FSDs), and other relevant documentation.
• Assist in the development of training materials and conduct user training sessions.
• Stay updated on insurance industry trends, regulatory changes, and emerging technologies relevant to insurance systems.

Knowledge, experience and qualifications required

• Bachelor’s degree in Business Administration, Commerce, Acturial Studies,Information Technology, or a related field.
• Minimum of 2 years of experience as a Business Analyst in the insurance industry.
• Strong understanding of life, health, and general insurance products and processes.
• Experience in defining requirements for policy administration systems, claims processing, and underwriting systems.
• Proficiency in business analysis tools such as JIRA, Confluence, Visio, or similar.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Excellent communication and interpersonal skills, with the ability to engage both technical and non-technical stakeholders.
• Demonstrated experience in Agile/Scrum methodologies and SDLC frameworks.
• Strong documentation skills, including BRDs, FSDs, and user manuals.
• Ability to work independently and handle multiple projects simultaneously.

Technical/Functional competencies:

• Experience working with Insurance  Policy Administration Systems.
• Knowledge of insurance regulatory frameworks and compliance standards.
• Understanding of API integration and data mapping for insurance systems.