Business Analyst at KCB Bank Kenya

Description

Our Client, the KCB Foundation, was established in 2007 to implement the KCB Bank Group’s Corporate Social Responsibility programs and as a sign of commitment to sustainable development to alleviate poverty and enhance well-being.

The KCB Foundation has partnered with MasterCard Foundation through their programme Young Africa Works, to jointly implement an innovative 5-Year (2019 -2024) nationwide program that will create 1.5 Million Jobs. This project will be implemented under the 2Jiajiri programme of the KCB Foundation. The partnership targets to reach 114,000 beneficiaries categorized as Micro and Small Enterprises, primarily in Manufacturing, Agricultural and Construction Sectors. The program seeks to alleviate poverty for Women and Youth in the informal sector through Wealth Creation and Employment. 2Jiajiri is an end-to-end social transformational program divided into three phases. Phase one involves technical training, where beneficiaries undergo competency-based training in a vocational craft. In phase two, beneficiaries’ are incubated through Business Development consultancy Services, which includes access to Credit. In phase three, beneficiaries reach maturity and transition into the market.

The KCB Foundation is seeking to recruit dynamic, highly motivated and results oriented individuals to fill the following vacant posts at the Foundation:

Requirements

Reporting to the Monitoring & Evaluation Manager, the Business Analyst will be responsible for management, collection and analysing of data that will provide insights and help focus efforts towards achievement of the program goals.

Key Duties and Responsibilities

• Collate and analyse data for reports;
• Generate reports to assist teams in focusing field activities and enhance the monitoring, evaluation and learning;
• Working with reconciliation unit, ensure that suspense accounts maintain expected maximum life span;
• Monitor account usage trends and flag out any anomalies e.g. overdrawn positions past due loans, inactive accounts;
• Working with field teams, collate farmer issues and analyze (system or user) before forwarding to relevant departments for resolution and follow through for closure;
• Track issues that come in via customer experience and ensure they are routed to the relevant departments within the bank for resolution within agreed SLAs;
• Perform system tests and escalate service interruptions noted in service delivery to channel to support team; and
• Support product development strategies, execution and implementation of enhancements.

Person Specifications

• Be a holder of a Bachelor’s Degree, preferably in Business, gained from a recognised institution;
• Have practical knowledge and relevant work experience of not less than 4 years as a Business Analyst;
• Extensive knowledge and expertise in re-engineering of business processes, including project management and problem solving skills with excellent communication skills and ability to engage customers, vendors, partners and internal cross functional teams

Benefits

If you believe you clearly meet the relevant criteria for this role, please submit your application, copies of your academic and professional certificates, testimonials and your curriculum vitae, including among other, details of your current position, current and expected remuneration, email and telephone contacts of three (3) referees, two (2) of whom should be your immediate former line managers, and a third, a peer or senior at your current employer, who can speak objectively of your competence, character and integrity.

To be considered, your application must be received not later than 16 March 2020 addressed to the contact provided below, quoting the relevant reference number. Only shortlisted candidates will be contacted.