Business Analyst – Manager at NCBA Group

Job Purpose Statement

To drive process improvement initiatives within the bank to ensure optimum value is achieved in line with the bank’s strategic objectives. This includes researching, analyzing, understanding, and documenting business requirements for change initiatives while ensuring successful implementation of product development and process improvement initiatives from a process perspective. This role focuses on all projects assigned under the Business Support Portfolio.

Key Accountabilities (Duties and Responsibilities)

Financial (10%):

• Ensure all projects are tracked and reported regularly and delivered within budget.
• Align project goals and outcomes with corporate strategy.

Internal Business Processes (70%):

• Manage and execute the Business Analysis effort throughout the project lifecycle, including understanding business needs and project objectives, defining Business Requirement Documents (BRDs), and Use Cases.
• Lead and guide business units in the project Start-up and Initiation phase, managing drawdowns, governance, and documentation.
• Lead business process reviews and support continuous improvement of bank systems, processes, and people across all operations areas to ensure the bank has the appropriate business support platform and capabilities for strategy delivery.
• Lead the testing and user acceptance process to ensure solutions are successfully implemented and meet client/business requirements.
• Manage specific application quality assurance and help desk activities, including tracking bug reports, change requests, and ensuring timely resolution.
• Build and maintain positive working relationships with vendors and all levels of staff, serving as a resource for technical or business expertise and advice on strategic priorities and projects.

Customer (10%):

• Build and maintain positive working relationships with business and technical teams, serving as a resource for technical or business expertise and advice on strategic priorities and projects.

Learning and Growth (10%):

• Complete at least one technical skill/certification.

Job Specifications

Academic:

• Degree holder in IT from a recognized University with professional qualification in Project Management. A Master’s degree in Business, IT, or Operations is an added advantage.

Professional:

• Business Analysis Training
• PMBOK or Prince 2 Training (Certification is an added advantage)
• Lean and/or Six Sigma training (Certification is an added advantage)
• Proficiency in office automation, banking technologies, and MS Projects

Desired Work Experience:

• At least five years’ experience in banking services, particularly in the information technology domain with experience in implementing IT projects.
• Deep understanding of bank systems and those in the industry.
• Good understanding of technology and various platforms and systems.

Technical Competencies:

• Advanced project management and technical skills to effectively perform assigned activities/tasks in a manner that consistently achieves high-quality standards or benchmarks.
• Good understanding of the bank’s operations, systems, and processes.
• Knowledge and experience in modern business analysis methodologies to provide guidance on best practices.
• Experienced in the identification, assessment, and management of project risks.
• Proficiency in office automation, banking technologies, and MS Projects.
• Strong planning and organization skills to effectively organize and schedule events, activities, and resources.
• Clear and concise writing skills, using appropriate grammar, style, and language for the leader. Good in project management documentation.

Behavioural Competencies:

• Competence development
• Personal Development plans
• Strong teamwork and personal leadership skills.
• Persuasion skills to influence, convince, or impress others in a way that results in acceptance, agreement, or behavior change.