Vacancies at NCBA Group

Job Purpose Statement

To drive process improvement initiatives within the bank to ensure optimum value is achieved in line with the bank’s strategic objectives. This includes researching, analyzing, understanding, and documenting business requirements for change initiatives while ensuring successful implementation of product development and process improvement initiatives from a process perspective. This role focuses on all projects assigned under the Business Support Portfolio.

Key Accountabilities (Duties and Responsibilities)

Financial (10%):

• Ensure all projects are tracked and reported regularly and delivered within budget.
• Align project goals and outcomes with corporate strategy.

Internal Business Processes (70%):

• Manage and execute the Business Analysis effort throughout the project lifecycle, including understanding business needs and project objectives, defining Business Requirement Documents (BRDs), and Use Cases.
• Lead and guide business units in the project Start-up and Initiation phase, managing drawdowns, governance, and documentation.
• Lead business process reviews and support continuous improvement of bank systems, processes, and people across all operations areas to ensure the bank has the appropriate business support platform and capabilities for strategy delivery.
• Lead the testing and user acceptance process to ensure solutions are successfully implemented and meet client/business requirements.
• Manage specific application quality assurance and help desk activities, including tracking bug reports, change requests, and ensuring timely resolution.
• Build and maintain positive working relationships with vendors and all levels of staff, serving as a resource for technical or business expertise and advice on strategic priorities and projects.

Customer (10%):

• Build and maintain positive working relationships with business and technical teams, serving as a resource for technical or business expertise and advice on strategic priorities and projects.

Learning and Growth (10%):

• Complete at least one technical skill/certification.

Job Specifications

Academic:

• Degree holder in IT from a recognized University with professional qualification in Project Management. A Master’s degree in Business, IT, or Operations is an added advantage.

Professional:

• Business Analysis Training
• PMBOK or Prince 2 Training (Certification is an added advantage)
• Lean and/or Six Sigma training (Certification is an added advantage)
• Proficiency in office automation, banking technologies, and MS Projects

Desired Work Experience:

• At least five years’ experience in banking services, particularly in the information technology domain with experience in implementing IT projects.
• Deep understanding of bank systems and those in the industry.
• Good understanding of technology and various platforms and systems.

Technical Competencies:

• Advanced project management and technical skills to effectively perform assigned activities/tasks in a manner that consistently achieves high-quality standards or benchmarks.
• Good understanding of the bank’s operations, systems, and processes.
• Knowledge and experience in modern business analysis methodologies to provide guidance on best practices.
• Experienced in the identification, assessment, and management of project risks.
• Proficiency in office automation, banking technologies, and MS Projects.
• Strong planning and organization skills to effectively organize and schedule events, activities, and resources.
• Clear and concise writing skills, using appropriate grammar, style, and language for the leader. Good in project management documentation.

Behavioural Competencies:

• Competence development
• Personal Development plans
• Strong teamwork and personal leadership skills.
• Persuasion skills to influence, convince, or impress others in a way that results in acceptance, agreement, or behavior change.

go to method of application »

Job Purpose Statement

The Trade Marketing Manager role is to lead our trade marketing efforts and drive growth through strategic merchant partnerships, promotions, and channel-specific initiatives. This role is responsible for overseeing the development, execution, and optimization of trade marketing strategies that support the overall sales and brand goals across multiple retail and merchants’ segments. This role is pivotal in bridging the gap between the brand's marketing strategies and the retail/merchant experience. The Trade Marketing Manager will collaborate with sales, product development, marketing and other key stakeholders to ensure the effective execution of trade marketing programs that maximize brand visibility, sales performance, and retail partner relationships.

Key Accountabilities (Duties and Responsibilities)

Financial 40%
 Trade Marketing Strategy Development:

• Develop and implement trade marketing strategies that align with brand goals and sales targets.
• Establish a clear channel strategy for LOOP Consumer, LOOP FLEX, LOOP Discover & LOOP BIZ. The Channel strategy to evolve based on key product launches. 

 Retail & Channel Marketing:

• Design and execute marketing campaigns tailored to different merchants’ segments (e.g., supermarkets, e-commerce, pharmacies, duka stores).
• Oversee the development and execution of trade promotions, retail campaigns, and point-of-sale (POS) activities to drive brand awareness, product visibility, and sales growth.

Promotional Planning and Execution: 

• Coordinate and execute trade promotions, discounts, and special offers in collaboration with sales teams and merchant segments
• Monitor and track the performance of promotional activities, ensuring they deliver the expected ROI and meet sales objectives.

Point-of-Sale (POS) Materials and Merchandising:

• Oversee the development and distribution of POS materials, including signage, displays, brochures, and sampling kits, ensuring brand consistency and high-quality standards.
• Manage product placements and visibility in-store, working with merchants to secure prime shelf space.

Market and Competitor Analysis:

• Conduct market research and competitive analysis to identify trends, opportunities, and potential threats in the retail space.

 Budget Management and Reporting:

• Manage the trade marketing budget, ensuring all activities are within budgetary constraints and deliver maximum impact.

Internal Business Processes 25%

Cross-functional Collaboration:

• Collaborate closely with the commercial, product, Marketing, Customer Experience and operations teams to ensure that trade marketing initiatives align with overall business goals and product launches.

 Sales Support and Training:

• Provide commercial teams and retail partners/merchants with the necessary tools, training, and support to effectively promote the brand and drive sales.
• Equip commercial teams with knowledge of product features, benefits, and key selling points.

Customer 25%

 Trade Partner Relationship Management:

• Develop and nurture strong relationships with merchants, key retail partners and other stakeholders to drive collaboration and mutual business success.
• Negotiate promotional terms and agreements with merchants’ partners, ensuring profitable outcomes for both the company and the merchant’s partners.

Innovation and Trends:

• Stay informed about industry trends, new technologies, and retail innovations that could influence trade marketing strategies.

Learning & Growth 10%

• Demonstrate a commitment to self-development and developing others, building long-term staff capability and competency in and beyond own team;
• Keep abreast of the latest digital trends and technology through industry research to inform content & engagement strategy.

Job Specifications

Qualification and Experience Requirements

• Education: The Trade Marketing Manager has to have a Masters in Marketing, Business Administration, Communication or any other related field. The equivalent in working experience is also acceptable.
• Experience: A candidate for this position has to have had at least 10 years working experience in a marketing capacity, conducting online marketing, digital acquisitions, website management, paid marketing, or Marketing Partnerships at the capacity of a Senior Marketing Manager/Senior Communication Manager in a fast-paced and extremely competitive environment. The candidate Experience:
• 10+ years of experience in trade marketing, sales, or brand management, with at least 3 years managing key partnerships.
• Proven track record in developing and executing successful trade marketing strategies that drive brand growth and sales.
• Strong background in managing retail partnerships, executing trade promotions, and overseeing point-of-sale activities.

Skills:

• Expertise in trade marketing tools and platforms, as well as proficiency with analytics software (e.g., Google Analytics, Tableau, or similar platforms).
• Strong leadership, team management, and cross-functional collaboration skills.
• Exceptional communication and presentation skills, with the ability to influence and negotiate with key stakeholders.
• Strategic thinker with excellent problem-solving and decision-making abilities.
• Financial acumen to manage budgets, forecast, and track performance against key metrics.

Desirable:

• Experience working in fast-moving consumer goods (FMCG), retail, or a similar consumer-driven industry.
• Familiarity with e-commerce platforms and digital trade marketing tactics.
• Previous experience with global or regional trade marketing strategies is a plus.

go to method of application »

Job Purpose Statement

• The Product Marketing Manager at LOOP DFS is responsible for driving the adoption and success of our financial apps for consumers and merchants by developing and executing data-driven marketing strategies. This role bridges product innovation and market demand, ensuring seamless go-to-market execution, compelling value propositions, and exceptional customer engagement. By leveraging market intelligence, customer insights, and digital marketing expertise, the Product Marketing Manager plays a pivotal role in achieving business growth, enhancing user experience, and positioning LOOP DFS as a leader in the fintech industry.

Key Accountabilities (Duties and Responsibilities)
Financial 40%

• Drive product adoption and user acquisition to achieve revenue and profitability targets for consumer and merchant financial apps.
• Optimize marketing budgets by prioritizing high impact campaigns and activities.
• Measure return on investment (ROI) for marketing initiatives and align with the company’s financial goals. Identify opportunities for upselling and cross-selling within the product portfolio to maximize revenue potential.

Internal Business Processes 25% 

• Develop and implement efficient go-to-market (GTM) strategies that ensure seamless product launches and marketing execution.
• Collaborate with product, sales, and development teams to align marketing efforts with business objectives and timelines.
• Lead the creation of sales enablement tools, such as presentations, case studies, and training materials, to empower the sales team.
• Establish analytics and performance measurement frameworks to monitor campaign performance and continuously improve processes.
• Build and maintain clear workflows for campaign management and stakeholder collaboration.

Customer 25%

• Conduct market intelligence and customer insights research to understand customer needs, pain points, and behaviors.
• Develop tailored Customer Value Propositions (CVPs) that effectively address customer needs and differentiate LOOP DFS in the market.
• Build a customer-centric mindset across marketing initiatives by using data to refine product offerings and personalize communication strategies.
• Enhance customer experience through strategic messaging and positioning, ensuring products are marketed in a way that resonates with target audiences.
• Gather and analyze customer feedback to inform product enhancements and marketing improvements.

Learning & Growth 10%

• Demonstrate a commitment to self-development and developing others, building long-term staff capability and competency in and beyond own team;
• Stay updated on fintech trends, industry standards, and emerging technologies to innovate marketing approaches.
• Foster a culture of agility and innovation by experimenting with new tools, platforms, and marketing strategies.
• Provide mentorship and training to team members to develop their skills in product marketing, digital marketing, and customer engagement.

Job Specifications

• 5+ years of experience in product marketing, preferably within the fintech or tech industry.

Skills and Competencies

• Strong understanding of the fintech landscape, particularly in consumer and merchant financial solutions.
• Proven track record of developing successful GTM strategies and campaigns.
• Expertise in market intelligence and customer insights to inform product and marketing strategies.
• Demonstrated success in CVP design, strategic messaging, and positioning.
• Proficiency in digital marketing tools and techniques.
• Analytical mindset with experience using data for decision-making and reporting on performance.
• Exceptional communication and storytelling skills.
• Customer-first approach with a deep understanding of user needs.
• Agile and innovative in managing multiple stakeholders and working in a cross-functional team environment.

go to method of application »

Job Purpose Statement

Responsible for the strategy, design and solutioning of a holistic Voice-of-Customer (“VOC”) and Customer Insights Programme to embed a data-led, customer-centric culture. This role will also be responsible for driving and implementing a VOC programme and CX measurement framework, working cross-functionally to ensure that we are capturing the voice of customers across all interactions, understanding the pain points, and creating a closed feedback loop to drive a holistic and iterative improvement process. 

Key Accountabilities (Duties and Responsibilities)

Financial (10%)

Design and implement a framework that will continuously deliver;

• Optimal efficiency, compliance and cost containment through reduced exposures and impact of risks associated with service provision in line with policies, regulatory guidelines, Consumer Protection Act (Kenya) and any other consumer guidelines as guided by country of operations.
• Improved customer life time value through continuous improvement in service delivery.
• Measure financial impact against CX related SLAs 

Internal Business Processes (30%)

• Develop the required reporting framework and build meaning dashboards to deliver an insightful overview of customer sentiments/satisfaction for adoption and usage.
• Define and implement the required tech/systems to capture the metrics needed; work with Data team to ensure all data points are joined up to create an end to-end view 
• Conceptualize and implement internal programmes to get VOC closer to the ground - enabling all staff to appreciate customer pain points and devising action plans to improve customer experience.
• Run VOC Forum sessions; engage the management and cross-functional teams to deep dive on core issues and use the data to find the answers
• Build an end-to-end measurement and improvement process to drive a close loop, iterative improvement process
• Drive customer experience research and ensure that research moved beyond data, to genuine insights that can be used to influence business / product / operational decisions.

Customer (50%)

• Drive CX measurement framework & metrics (NPS, CSAT, User love metrics etc..) by developing a logical and holistic framework that ties key metrics that impact customer experience to business outcomes
• Set up and run a comprehensive Voice of Customer Programme - define the objectives, methodology, logic, channel, contact strategy for capturing VOC across all touchpoints (App, branches, Social Media, Reviews etc…)
• Scope and implement the tracking methodology for capturing customer interactions and feedback across the customer touchpoints - enabling a single view of customer satisfaction across their customer journeys.

Learning & Growth (10%)

• Stakeholder empowerment  Identify and support CX coaching consumer insight needs for stakeholders at various levels Personal Growth
• Manage personal learning and development against personal develop plan.

Job Specifications

Academic:

• University degree Upper 2nd Class Honors or 3.0 GPA   Professional:
• Proficient in use of relevant MS Office applications and statistical packages.
• Certification in Quality Assurance an added advantage Certification as a research analyst  Quality Assurance experience an added advantage  

Desired work experience:  

• At least 6 years working experience in a customer service environment and/or customer insights & analytics 

go to method of application »

Job Purpose Statement

The SOC Specialist plays a crucial role in monitoring, detecting, and responding to cybersecurity threats and incidents. This role requires technical expertise in cybersecurity tools and processes, strong analytical skills, and the ability to operate effectively in a dynamic, high-pressure environment. This role will be specialized for incident response and will act as an escalation point for SOC Analysts

Key Accountabilities (Duties and Responsibilities)

Security Monitoring, Reporting, and Incident Management (60%):

• Monitor and analyze network traffic, system logs, and alerts to identify potential security incidents.
• Respond to cybersecurity incidents, including analysis, containment, eradication, and recovery.
• Conduct root cause analysis of security incidents to prevent future occurrences.
• Collaborate with other teams to enhance threat detection capabilities and improve overall security posture.
• Perform threat hunting activities to identify advanced threats that evade automated detection.
• Create and update incident response playbooks and standard operating procedures.
• Generate and deliver reports on SOC activities, including incident trends and key performance metrics.
• Stay informed about the latest cybersecurity threats, vulnerabilities, and best practices.
• Provide input and recommendations for improving security controls and processes.

Support Audit and Risk Activities (20%):

• Act as the focal point for all SOC reports from Audit and Risk teams.

System Security (20%):

• Conduct periodic reviews of systems within the Bank to ensure they are configured according to the Bank’s Minimum Security Standard

Job Specifications

Ideal Person Specifications:

• A Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of working experience in a busy IT environment.
• Certification in a systems security or audit-related area, such as CEH, CISA, CISM, or CISSP.
• Deep interest in computing and cybersecurity.
• Excellent analytical, planning, and organizing skills.
• Familiarity with methods for ethical security hacking/penetration testing.
• Knowledge of SIEM toolsets.
• Experience in security incident detection and response.
• Familiarity with tools and techniques used by hackers.
• Excellent written and oral communication skills