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The International Rescue Committee is a global humanitarian aid, relief and development nongovernmental organization.
Requisition ID: req8827
Employment Category: Regular
Open to Expatriates: No
Location: Nairobi, IHUB, Kenya
Job Description
Job Overview/Summary:
The Business Analyst – ServiceNow at the IRC will provide support for operations and projects related to ServiceNow development. The candidate must possess excellent interpersonal skills, and the ability to work well in a diverse, multicultural environment.
The position will focus on operational support for Tier 1 tickets related to the system, system documentation, and requirements gathering.
Major Responsibilities
Primary responsibilities include but are not limited to:
Key Working Relationships
Position Reports to: Business System Manager
Position directly supervises: Non-managerial position
Other Internal And/or External Contacts
Internal: Application users and system stakeholders
External: Software and system vendors
Qualifications
Experience Requirements
Knowledge And Skill Requirements
Preferred Additional Qualifications
Working Environment
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.
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