Business Development Account Associate at Safaricom Kenya

Job Description

Reporting to the Squad Lead – Indirect Sales, the position holder will be responsible for indirect sales acquisition, revenue generation, development and management of relationships and service experience of the SME Customers to ensure growth, profitability and retention in the region. The position holder will further work with the relevant stakeholders within the region to execute relevant segment led sales strategies within the assigned region.

Responsibilities

• Meeting overall revenue and acquisition targets
• Health and Safety - Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work. All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions
• Winning new businesses by identifying, developing and closing opportunities cantered on offering Enterprise solutions.
• Developing relationship with the customers within allocated territories and drive education and awareness of Enterprise solutions.
• Supporting the enterprise dealers & agency sales team, Regional & Territorial Management teams within the SME and retail channel 
• Achieve set revenue targets for the territory/region through selling all Enterprise solutions.
• Ensure enough sales pipelines to achieve the revenue targets.
• Development of plans to achieve set billed revenue targets for the dealers and sales agents in the territory/region.
• Monitor Gross Adds target within region and activate relevant sales channels to achieve the set target.
• Proper management of dealer and partner sales trackers. 
• Implement agreed plans for dealers managed. 
• Propose new areas of development and growth for dealers managed. 
• Identification and profiling of all the businesses in the territory. Maintaining an up-to-date database of all businesses and profile. 
• Development and implementation of a route plan which covers the territory. 
• Identification of the market opportunism and submit reports on how they can be addressed. 
• Proactively attend to dealer and customer related issues and get an excellent customer rating. 
• Build long lasting business relations/partnership with customers and assigned dealers. 
• Maintain 100% accuracy on reporting on market intelligence and customers feedback.
• Timely submission of territory report, Dealer/partner sales tracker. 
• Up to date profile of accounts within the territory and up to date competitor intelligence.
• Activate alternative channels to drive sales and acquisition e.g Partnerships & agency
• Support retail as a channel to actualize Enterprise KPIs

Qualifications

• Must have technical / professional qualifications: 
• Honors Degree/Diploma in Business Administration/Bachelor of Commerce degree from a recognized university.
• At least 3 years’ experience in selling enterprise solutions, either directly or through partners
• Experience in managing indirect channel in a telecoms environment is an added advantage
• Strong business Acumen.
• Team player with pleasant outgoing personality & resilience
• Good communication and interpersonal skills
• Proactive, confident, energetic & with ability to work under pressure
• Must be willing to work anywhere in the country. 
• Valid (BCE) driving license with no recent driving violations