Vacancies at Safaricom Kenya

Job Description

Reporting to the Squad Lead – Indirect Sales, the position holder will be responsible for indirect sales acquisition, revenue generation, development and management of relationships and service experience of the SME Customers to ensure growth, profitability and retention in the region. The position holder will further work with the relevant stakeholders within the region to execute relevant segment led sales strategies within the assigned region.

Responsibilities

• Meeting overall revenue and acquisition targets
• Health and Safety - Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work. All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions
• Winning new businesses by identifying, developing and closing opportunities cantered on offering Enterprise solutions.
• Developing relationship with the customers within allocated territories and drive education and awareness of Enterprise solutions.
• Supporting the enterprise dealers & agency sales team, Regional & Territorial Management teams within the SME and retail channel 
• Achieve set revenue targets for the territory/region through selling all Enterprise solutions.
• Ensure enough sales pipelines to achieve the revenue targets.
• Development of plans to achieve set billed revenue targets for the dealers and sales agents in the territory/region.
• Monitor Gross Adds target within region and activate relevant sales channels to achieve the set target.
• Proper management of dealer and partner sales trackers. 
• Implement agreed plans for dealers managed. 
• Propose new areas of development and growth for dealers managed. 
• Identification and profiling of all the businesses in the territory. Maintaining an up-to-date database of all businesses and profile. 
• Development and implementation of a route plan which covers the territory. 
• Identification of the market opportunism and submit reports on how they can be addressed. 
• Proactively attend to dealer and customer related issues and get an excellent customer rating. 
• Build long lasting business relations/partnership with customers and assigned dealers. 
• Maintain 100% accuracy on reporting on market intelligence and customers feedback.
• Timely submission of territory report, Dealer/partner sales tracker. 
• Up to date profile of accounts within the territory and up to date competitor intelligence.
• Activate alternative channels to drive sales and acquisition e.g Partnerships & agency
• Support retail as a channel to actualize Enterprise KPIs

Qualifications

• Must have technical / professional qualifications: 
• Honors Degree/Diploma in Business Administration/Bachelor of Commerce degree from a recognized university.
• At least 3 years’ experience in selling enterprise solutions, either directly or through partners
• Experience in managing indirect channel in a telecoms environment is an added advantage
• Strong business Acumen.
• Team player with pleasant outgoing personality & resilience
• Good communication and interpersonal skills
• Proactive, confident, energetic & with ability to work under pressure
• Must be willing to work anywhere in the country. 
• Valid (BCE) driving license with no recent driving violations

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Job Description

Reporting to the Manager – Fixed Delivery Assurance, the role is accountable for enabling fiber rollout through building access, overseeing vendor performance and SLA compliance, managing contracts and finances, enforcing operational health and safety, and controlling fixed assets, inventory, and warehousing

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Secure access permissions from property owners, landlords, and building management for FTTx fiber rollout.
• Maintain accurate records of access agreements and approvals.
• Resolve access constraints and disputes to minimize rollout disruption.
• Monitor and evaluate fixed technical vendors against SLAs and KPIs through structured performance reporting.
• Proactively identify service gaps and drive corrective actions to improve network quality, availability, and customer experience.
• Define, track, and deliver vendor performance improvement actions in collaboration with internal and external stakeholders.
• Enforce comprehensive Root Cause Analysis and trend analysis to reduce repeat network faults.
• Act as the central coordination point between vendors, stakeholders, and Safaricom operational teams.
• Drive execution of vendor improvement plans within agreed timelines and performance targets.
• Plan and govern quarterly and annual supplier performance review forums.
• Establish robust governance frameworks to ensure contractual compliance, risk management, and continuous improvement.
• Manage CAPEX and NOPEX budgeting, forecasting, procurement, validation, and capitalization in line with approved processes.

Qualifications

• Bachelor’s degree in Telecommunications, Engineering, Project Management, Business Administration, or a related field
• 2 year’s working experience in a busy Telecommunications environment  
• Previous experience with partner management, procurement and budgeting is an added advantage.
• Excellent communication and motivational skills in line with the management of a multi skilled team
• Trouble shooting and problem-solving skills
• Project management and business cases development
• Excellent documentation and reporting skills