CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.
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Business Development Lead - Clearing and Forwarding
Organize and lead the sustainable and profitable development of the business.
Functionally and administratively responsible for all Sales & Marketing Activities in Kenya and Uganda
Support Sales & Marketing activities in Uganda and other regions as per company business requirements
Build & maintain strong relationship with customers and clear customer communication strategy to ensure customer satisfaction and long-term profitable growth
Sales Performance
Implementation of sales plan, based on overall business objectives and strategy and following up of performance including corrective actions as needed to achieve the objectives.
Develop and apply pricing structures for key clients and perform negotiations on contracts and conditions with key customers.
Analyze and suggest strategies to react to changing business trends.
Conduct client visits based on target prospects.
Customer Service
Determine the crucial needs of key clients and communicate this to the operations supervisors to ensure the customer will receive first-class customer care and service.
Lead the freight forwarding and order processing activity based on freight rate purchases and service agreements with shipping lines, airlines and international partner offices.
Conduct half year customer satisfaction surveys and seek for necessary improvements for key accounts
Participate to the monthly account reviews.
Reporting
Analyze and profile client accounts based on performance, value and potential and generate periodic reports.
Generate monthly sales operations reports and for submission and consultative review with management.
Keep Management updated on customer needs and relevant market intelligence.
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Yahoomail