Business Development Officer at Adjacent Possible Finance

This is a full-time on-site role for a Business Development Officer at Adjacent Possible Finance in Nairobi County, Kenya. The Business Development Officer will be responsible for new business development, financial analysis, effective communication with clients, and delivering exceptional customer service on a day-to-day basis.

Job description

• Implementing the business development strategy & plans for the assigned portfolio and targets while ensuring adherence to policies and processes for delivery of targets 
• Managing risks to achieve quality portfolio in line with set targets through client training, loan appraisal, portfolio management loan repayment and follow up
• Ensuring that all deposits have been apportioned as per customers’ payment within the stipulated time
• Carrying out market analysis for the assigned area to identify potential customers 
• Creating awareness through marketing activities including promotion & outreach programs to generate leads and conversions. 
• Carrying out customer screening, recruitment, training and evaluation in the targeted markets
• Carrying out loan appraisal assessment and loan processing in line with the credit policy
• Ensuring service delivery through regular group/ individual customer visits, turn around, customer feedback loan progress and repayments plans for sustained relationship and customer satisfaction. 
• Preparing regular group status reports and sharing with the branch team for branch health and sustainability 
• Identifying & recommending best practices for innovation to ensure new & improved processes, products and services 
• Implementing service quality, customer excellence and change initiatives to achieve required business performance and culture 

Qualifications

• New Business Development and Analytical Skills
• Finance background
• Strong Communication and Customer Service skills
• Ability to work collaboratively in a team environment
• Excellent interpersonal skills
• Degree in Finance, Business Administration, Economics, or related field
• Previous experience in the financial services industry is a plus