Business Development Officer - Broker Channel at NCBA Group

Job Purpose Statement

The Business Development Officer – Broker Channel is responsible for delivering profitable growth through licensed insurance brokers. The role acquires, activates and manages broker relationships; builds and converts a quality pipeline across approved general insurance products; coordinates quotations, renewals and service delivery; strengthens broker engagement and productivity; and uses portfolio insights to improve retention, customer experience and channel profitability.

Ideal Job Specifications

Academic:

• Bachelor’s degree in Insurance, Business, Marketing, Finance or a related discipline from a recognised institution.

Professional:

• A recognised professional insurance qualification, such as CII/ACII or AIIK is Mandatory
• Sound knowledge of general insurance products, underwriting principles, broker distribution, policy administration, claims processes, premium collection and intermediary controls.
• Proficiency in CRM, Microsoft Office and data-analysis/reporting tools used for pipeline and performance management.

Desired Work Experience:

• At least 5 years’ relevant experience in insurance or financial services, including a minimum of 3 years in business development, account management or channel sales.
• Demonstrated experience managing insurance brokers and driving measurable premium growth, retention, portfolio profitability and share of wallet.
• Experience using sales analytics and market insight to improve conversion, retention, partner productivity and campaign return.
• Experience working across Underwriting, Product, Claims, Operations, Marketing, Risk, Compliance and external partners.