Fresh Jobs at NCBA Group

Job Purpose Statement

This is a technical role that is responsible for the analysis design development and management technical support of NCBA Digital Business Middleware platforms with all its integration points to the Core Banking System Bank Channels Partners and other Third-party systems

The role delivers business strategy through the GITA by making information flow through various Bank Systems The role requires prototyping skills excellent interpersonal skills the ability to work as part of an agile team to manage competing priorities design solutions as part of a larger roadmap and to be hands on in supporting implemented technologies 

Key Accountabilities (Duties and Responsibilities)

• The effective execution of the roles responsibilities should enhance the NCBA brands by delivering on the below key responsibilities:
• The design analysis development delivery and ongoing improvement of all Systems Integration processes (40%)
• Provide 2nd Level support for escalated issues from the IT Operations and IT Applications Teams (20%)
• Adherence to internal policies and procedures for the development and management of NCBA Integration Platforms and Middleware repositories along ITIL and other best practice standards(10%)
• Support maintain and audit existing service lifecycle artifacts to agreed SLAs 10Effective management of relationships and protocols with other technical platform owners and internal business owners (10%)
• Advise internal customers on technology improvements that will ensure realization and maximization of business objectives(10%)

Job Specifications

• Design and Develop and continuously improve of the Banks Integration Platforms ESB and SOA
• Enforce internal policies and procedures for the management of Software Applications along ITIL and other best practices
• Provide expert guidance on 2nd level escalations on the banks Integration Platforms to the teams running the IT platforms on a daytoday basis
• Apply knowledge of key technologies concepts platforms eg Oracle SOA and Java
• Ensure availability of services within the agreed SLAs
• Work with business and product development to develop functional and technical requirements and propose solutions to address these requirements
• Effective management of relationships and protocols with 3rd party partners involved in service delivery
• Provide general technical advice and guidance to users and stakeholders regarding
• Software Applications developed in house
• Make efficient use of source control and bug tracking systems
• Ensure that all the assigned bank information technology platforms keep pace with technological innovations and developments as a way of protecting investment in technology
• Evaluate plan implement and maintain the assigned work packages in Integration Projects within agreed time constraints
• Provide input into the development and maintenance of Business Continuity Plan and Data Security Plan for the Integration Platforms in order to guarantee continuation of services at all times
• Knowledge Transfer on Integration Platforms to the IT Operations and IT Applications Teams as required
• Performs research and development to evaluate emerging technologies and their potential to optimize the platform
• Unittest code for robustness including edge cases usability and general reliability
• Monitor and manage service user complaints to ensure maintenance of the highest standards of service

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Job Purpose Statement

The Business Development Officer – Broker Channel is responsible for delivering profitable growth through licensed insurance brokers. The role acquires, activates and manages broker relationships; builds and converts a quality pipeline across approved general insurance products; coordinates quotations, renewals and service delivery; strengthens broker engagement and productivity; and uses portfolio insights to improve retention, customer experience and channel profitability.

Ideal Job Specifications

Academic:

• Bachelor’s degree in Insurance, Business, Marketing, Finance or a related discipline from a recognised institution.

Professional:

• A recognised professional insurance qualification, such as CII/ACII or AIIK is Mandatory
• Sound knowledge of general insurance products, underwriting principles, broker distribution, policy administration, claims processes, premium collection and intermediary controls.
• Proficiency in CRM, Microsoft Office and data-analysis/reporting tools used for pipeline and performance management.

Desired Work Experience:

• At least 5 years’ relevant experience in insurance or financial services, including a minimum of 3 years in business development, account management or channel sales.
• Demonstrated experience managing insurance brokers and driving measurable premium growth, retention, portfolio profitability and share of wallet.
• Experience using sales analytics and market insight to improve conversion, retention, partner productivity and campaign return.
• Experience working across Underwriting, Product, Claims, Operations, Marketing, Risk, Compliance and external partners.

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Job Purpose Statement

To lead the Credit Control function by ensuring timely premium collection, effective management of debtor ageing, accurate reconciliation of intermediary and client accounts, creditworthiness assessment, and proactive mitigation of credit risk. The role safeguards cash flow, supports company and regulatory compliance, enforces approved credit terms, and partners with underwriting, claims, finance, sales, intermediaries and legal/recovery partners to resolve disputes, improve collections discipline and reduce exposure to bad debts.

Ideal Job Specifications

Academic and Professional Qualifications:

• Bachelor’s degree in Finance, Accounting, Business Administration, Commerce or a related field.
• Professional qualification such as CPA(K), ACCA or equivalent credit/finance certification.
• Membership in ICPAK, ACCA or another relevant professional body, where applicable, will be an added advantage.
• Diploma or professional qualification in Insurance such as AIIK/CII or Certificate of Proficiency will be an added advantage.

Work Experience:

• Minimum of 7 years’ relevant experience in credit control, accounts receivable, collections or credit management, preferably within general insurance or another regulated financial services environment.
• At least 3 years’ experience managing a credit control or receivables team, with exposure to broker/intermediary collections, debtor ageing, reconciliations, credit assessments, IFRS 9 provisioning, debt recovery and stakeholder escalations.

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Job Purpose Statement

The Business Development Officer – Travel Channel is responsible for delivering profitable growth of travel insurance through travel agencies, tour operators, airlines, online travel platforms, visa and education consultants, corporate travel accounts, brokers, agents, bancassurance and other approved partners. The role develops and activates channel relationships, builds and converts the sales pipeline, supports compliant customer journeys, coordinates policy issuance and claims support, and uses performance insights to improve acquisition, retention and customer experience.

Key Accountabilities (Duties and Responsibilities)

Financial & Business Growth 40%

Travel Channel Sales & Growth:

• Deliver approved gross written premium, policy-count and profitability targets for the Travel Channel.
• Build and maintain a qualified pipeline of travel agencies, tour operators, airlines, online travel platforms, visa and education consultants, corporate travel accounts and other approved partners.
• Drive quote-to-policy conversion, average premium, renewal and cross-sell across leisure, business, student and group travel propositions.
• Monitor channel loss-ratio and campaign-return trends and implement corrective action where performance is below target.
• Maintain accurate forecasts, CRM records and monthly performance reports.

Partner & Market Development 30%

Partner Acquisition, Activation & Retention:

• Onboard priority travel partners, complete due diligence and agree measurable activation plans.
• Manage partner relationships through contact plans, business reviews, renewal calendars and service-level follow-up.
• Train partner staff on approved products, sales processes and customer disclosures; maintain training evidence.
• Design seasonal campaigns and identify market, product, pricing and digital-journey improvements from partner and competitor insight.
• Track active-partner ratio, partner productivity, campaign results and partner retention; close agreed improvement actions.

Customer & Service Excellence 15%

Customer & Partner Servicing:

• Coordinate accurate quotations, policy issuance, amendments, cancellations and documentation within agreed service levels.
• Serve as the first escalation point for partner and customer enquiries, coordinating resolution with Underwriting, Operations, Finance and Customer Experience.
• Monitor service turnaround times, policy-document delivery, complaints and root causes; close agreed remedial actions.

Claims Support & Customer Education:

• Guide customers and partners on claims notification requirements and escalate urgent travel assistance cases through approved channels.
• Track claims-service feedback and recurring issues without making claims-admissibility decisions outside delegated authority.
• Provide clear, approved information on benefits, exclusions, limits, emergency assistance and claims procedures.

Risk, Governance & Compliance 10%

• Ensure distribution is conducted through approved arrangements and in line with product terms, company policies and applicable requirements.
• Support clear disclosures, customer-needs assessment, accurate documentation, data protection and timely escalation of complaints or conduct risks.
• Maintain an audit-ready partner register, due-diligence records, agreements, training evidence and activity reports.
• Escalate underwriting, pricing, claims, compliance or partner-conduct exceptions within prescribed timelines.

Learning and growth 5%

• Maintain an annual development plan covering travel insurance, consultative selling, partner management, CRM/data analytics, conduct risk and relevant regulatory updates.
• Complete mandatory training within prescribed timelines and demonstrate application through improved channel performance and audit readiness.
• Share market intelligence, lessons learned and effective practices with Distribution, Product and Operations teams.

Job Specifications

Academic and Professional:

• Bachelor’s degree in Insurance, Business, Marketing, Tourism, Travel Management or a related discipline from a recognised institution.
• Professional insurance qualification such as CII/ACII or AIIK is Mandatory 
• Sound knowledge of general insurance, with practical understanding of travel insurance benefits, exclusions, policy wording, emergency assistance, claims notification and distribution controls.
• Proficiency in CRM, Microsoft Office and data-analysis/reporting tools used for pipeline and performance management.

Desired Work Experience:

• At least 5 years’ relevant experience in insurance or financial services, including a minimum of 3 years in business development, account management or channel sales.
• Demonstrated experience developing partnerships and driving measurable growth; exposure to travel insurance, travel trade, airline, tourism, student travel or digital distribution is preferred.
• Experience using sales analytics and market insight to improve conversion, retention, partner productivity and campaign return.
• Experience working across Underwriting, Product, Claims, Operations, Marketing, Risk, Compliance and external partners.