CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.
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Promote the Business Self-Service portal to attract new sign-ups and drive engagement among existing clients, including outreach through email and addressing any questions or concerns.
Recommend the use of the Business Self-Service portal to existing customers to help them manage invoicing, payments, and error resolution.
Escalate complex Self-Service portal issues and questions to managers when necessary.
Compile digital adoption and Voice of the Customer (VOC) reports using data gathered during customer interactions.
Actively listen to customers' concerns, issues, and questions, and provide effective resolutions.
Address customer complaints calmly and maintain a positive attitude, ensuring high-quality customer service.
Requirements:
A degree in a Business-related field.
Personable, attentive, and approachable demeanor.
Strong interpersonal and communication skills.
Excellent verbal communication abilities.
Familiarity with Genysis software for customer engagement and data collection.
Knowledge of Business products and market dynamics.
Proficient in professional written and verbal communication.
Computer literacy, numerical aptitude, and a willingness to learn new skills.
Previous front-line customer service experience is required.
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