Jobs at CDL Human Resource

 THE JOB

• The position reports to Financial Accounting Superintendent.

KEY RESULT AREAS

The position will be responsible for: -

• Participating in integrated financial reporting in IFRS and US GAAP and delivery actuals data from ERP to group reporting system.
• Preparing ad-hoc reports to support decision making.
• Calculating variances from the budget and participate in interpreting results.
• Participating in budgeting and forecasting process.
• Maintenance of the company’s financial standards and policies.
• Inventory management.

Requirements

THE PERSON

The candidates should possess the following minimum requirements: -

• Degree in Accounting, Finance, or related field.
• CPA (K).
• Minimum 5 years overall experience in Finance and Accounting functions.
• Master’s degree in Business Administration, Accounting, Finance, or related field would be an added advantage.
• Possibility of immediate incorporation.
• Oracle ERP hands on experience.
• Computer literate Proficiency in MS Office 365.
• Fluent in written and spoken English.
• Training in other languages such as Spanish would be an added advantage.
• Able to demonstrate professional competence, both within the company and with external contacts.
• Results orientated with a positive approach.
• Ability to deal with change.
• Ability to meet strict deadlines
• Problem solving attitude.
• Effectively plans and organizes activities.
• Sets own goals, prioritizes work, and delivers objectives.
• Teamwork and collaboration oriented.

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Job Description:

• Promote the Business Self-Service portal to attract new sign-ups and drive engagement among existing clients, including outreach through email and addressing any questions or concerns.
• Recommend the use of the Business Self-Service portal to existing customers to help them manage invoicing, payments, and error resolution.
• Escalate complex Self-Service portal issues and questions to managers when necessary.
• Compile digital adoption and Voice of the Customer (VOC) reports using data gathered during customer interactions.
• Actively listen to customers' concerns, issues, and questions, and provide effective resolutions.
• Address customer complaints calmly and maintain a positive attitude, ensuring high-quality customer service.

Requirements:

• A degree in a Business-related field.
• Personable, attentive, and approachable demeanor.
• Strong interpersonal and communication skills.
• Excellent verbal communication abilities.
• Familiarity with Genysis software for customer engagement and data collection.
• Knowledge of Business products and market dynamics.
• Proficient in professional written and verbal communication.
• Computer literacy, numerical aptitude, and a willingness to learn new skills.
• Previous front-line customer service experience is required.

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Purpose of Job

• The Maintenance Engineer leads in the operations, maintenance and troubleshooting of solar PV and ESS plants, and establishes new methods to optimise system performance and improve maintenance processes. It is expected that significant travel will be involved in this role as you will be visiting sites around the country.

Key Responsibilities

• Daily data analysis of Solar PV performance values
• Planning and scheduling of maintenance activities, ensuring effective delivery of all scope defined in the O&M contracts.
• Ensure timely maintenance on PPA sites, with an aim to optimize solar generation and minimize downtime
• Propose enhancements to monitoring activities.
• Troubleshooting unplanned breakdowns on solar PV equipment.
• Writing reports in Microsoft Word and Excel
• Prepare cost estimates for equipment to support maintenance activities
• Prepare status reports on maintenance, with an aim of continuously improving O&M activities
• Liaising with clients and other stakeholders
• Managing tools, spares and stock items, including re-testing of solar equipment after maintenance or replacement.
• Specification and procurement of necessary materials
• Ensuring full compliance with Safety, Health and Environment throughout duties
• Any other duties as assigned by management

Requirements

Qualifications & Experience

• Bachelor's degree in Mechanical Engineering, Electrical and Electronics Engineering or a related field.
• 2-4 years proven working experience on the maintenance of Solar PV projects,
• Good verbal and written communication skills
• Competence with Auto CAD, and solar software such as PV Sys or Solar Lab is a plus
• Experience in storage and Hybrid Solar system design experience is a plus
• Registration with a professional body such as EPRA is a plus
• Valid driver’s license

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Job Brief

• Operate process control machinery to bake various bread types. Ensure smooth operation, optimal capacity, and maintenance of machines.

Key Duties and Responsibilities

Machine Operation

• Interpret work orders for product and quantity.
• Set up and clean machines to start production.
• Feed raw materials into ovens.
• Adjust conveyor speed, baking times, and temperatures.
• Supervise baking process and fix issues.
• Inspect output for flaws and clear blockages.
• Record production data and maintain logs.
• Perform corrective adjustments and clean machines.

Material Management

• Manage inventory and raw materials.

Product Quality Control

• Follow GMP guidelines.
• Regulate oven temperatures.
• Implement quality assurance procedures.
• Conduct inspections and address quality issues.
• Equipment Performance and Maintenance
• Monitor equipment performance and report for maintenance.
• Coordinate with Supervisor and Maintenance team for repairs.

Staff Training and Development

• Train new operators and promote ongoing skills development.

Continuous Improvement

• Implement process improvements and analyze production data for efficiency.

Food Safety Compliance

• Follow food safety standards and GMPs.
• Report safety concerns and ensure PPE compliance.
• Clean machines and work areas continuously.
• Production Reporting and Documentation
• Maintain shift logs and produce input-output reports.

Additional Responsibilities

• Perform tasks as assigned by management.

Accountabilities

• Raw materials
• Baked bread quality
• Equipment efficiency
• Safety and health
• Minimizing damages/wastage

Requirements

Education and Key Qualification Requirements

• HND in Manufacturing, Engineering, Food Science, or related field preferred.
• Proven experience with mixers, proofers, slicers, packaging, and bagging machines.
• Ability to operate PLCs.
• KCSE qualification preferred.
• 3+ years of relevant experience.

Physical Requirements

• Work in a factory with noise and machinery exposure.
• Stand for long periods, lift up to 50 kg, and work flexible hours including weekends and overtime.

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Job summary/ Job purpose/ Role Intent:

To manage a team of customer care advisors to deliver comprehensive and excellent customer experience by ensuring quicker turnaround time of escalated cases and enhancing the First Contact Resolution by continuous improvement of workflows.

Key Responsibilities

• Provide hands-on support and guidance to the back office team to ensure they deliver the required customer experience, quality of service to achieve the requisite targets.
• Monitor and manage quality and accuracy of customer interactions by the team.
• Manage the workload of the team by allocating resources appropriately to optimize the service provision across the hours of operation. 
• Handle escalated queries and complaints from the team and ensure closure.
• Ensure customer complaints are managed and resolved within the stipulated timelines to reduce on the backlog.
• Communicates with other internal departments in case of issues and follows up on receiving fast resolution of the same.
• Drive customer satisfaction through identification of the ever changing customer needs and recommendations of changes that business needs to effect. 
• Contribute and identify areas for improvement and enforcement of processes and procedures.

Principal Outputs for this role

• Occupancy of the team to be above 86% - this a measure of work done by the back office team
• Manage proactive and positive communication and interaction with customers
• Manage backlog and ageing to ensure 90% of tickets is resolved within the SLA
• Contribute to maintaining deferred transactions on time at 85% - backlog management (cases not closed at first contact should be closed within the defined targets)
• Ensure the team achieves Agent Quality target of 90%
• Escalation tracking and closure of cases

Requirements

Qualifications- Academic and Professional

• Bachelor’s Degree in Business or related field

Experience

• At least 3 - 5years relevant experience in a supervisory role within a contact centre environment or service industry

Competencies

Technical competencies

• Knowledge of customer relationship management practices
• Knowledge of CRM software

Customer Experience core competencies

• Customer focus
• Networking and building partnerships
• Analytical thinking
• Influencing and negotiation

Leadership competencies

• Business acumen
• Strategic orientation
• Result orientation
• Developing self/others

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JOB DESCRIPTION

Maintain General Operations

• Act as the main link between the company and the customer.
• Engage with internal stakeholders whenever necessary (credit control and piracy team)
• Improve our pipeline management, opportunity management and territory management.

Customer Retention

• Ensure and improve customer satisfaction and loyalty to minimize customer loss.
• Proactively drive resolution of customer issues, including technical and billing issues.
• Upsell and cross-sell to existing customers.

Growing The Business

• Actively hunt for business opportunities.
• Gain new customers.
• Make sure sales contract are closed according to process.
• Define, review and improve the cost of customer charge.
• Win back lost accounts.

go to method of application »

JOB DESCRIPTION

Maintain General Operations

• Act as the main link between the company and the customer.
• Engage with internal stakeholders whenever necessary (credit control and piracy team)
• Improve our pipeline management, opportunity management and territory management.

Customer Retention

• Ensure and improve customer satisfaction and loyalty to minimize customer loss.
• Proactively drive resolution of customer issues, including technical and billing issues.
• Upsell and cross-sell to existing customers.

Growing The Business

• Actively hunt for business opportunities.
• Gain new customers.
• Make sure sales contract are closed according to process.
• Define, review and improve the cost of customer charge.
• Win back lost accounts.

Requirements:

• Diploma in Sales or equivalent.
• Minimum 1 year in commerce, business administration, sales or related field.
• Professional communication skills, written and verbal.

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Overview:

We are looking for a highly skilled and experienced Senior Accountant to lead our accounting department. This critical role demands a strong leader with extensive experience in accounting within fast-paced, dynamic environments, and expertise in QuickBooks. The Senior Accountant will be responsible for overseeing all aspects of accounting operations, including accounts receivable, accounts payable, audits, financial reporting, bank reconciliations, and payroll.

Duties and Responsibilities:

• Receivables: Manage and oversee accounts receivable processes to ensure timely and accurate collection of outstanding invoices.
• Payables: Supervise accounts payable functions to ensure accurate and timely payment to vendors and suppliers.
• Audit: Coordinate and manage internal and external audits, ensuring compliance with regulatory requirements and accounting standards.
• Reporting: Prepare and present financial reports and statements to senior management, providing insights into financial performance and operational efficiency.
• Bank Reconciliations: Conduct regular bank reconciliations to ensure accuracy and completeness of financial records.
• Overview Postings: Review and oversee general ledger postings to ensure accuracy and compliance with accounting principles.
• Payroll: Manage payroll processes, ensuring timely and accurate compensation for employees.

Requirements:

• Education: Bachelor’s Degree in Commerce (B.Com) with a focus on Finance or Accounting from a recognized public university.
• Professional Certification: Must hold CPAK (Certified Public Accountant of Kenya) certification.
• Experience: 6 to 10 years in substantial finance positions within fast-paced, dynamic environments, with a minimum of 3 years in a managerial capacity.
• Skills: Proficiency in QuickBooks and strong knowledge of accounting principles and practices.
• Personal Attributes: A firm and decisive individual with excellent leadership, organizational, and communication skills.