Business Intelligence & Analytics Manager at Samasource

About the Job:

Reporting to the Head of Operations & Analytics, the Business Intelligence and Analytics Manager must possess problem-solving and analytical skills, along with a strong knowledge of current industry practices, such as different measured profitability approaches. You should understand and use new information for present and future problem-solving and decision-making. The ability to work with other managers and intelligence professionals is vital. Further, you must be able to convey information in a clear and effective manner.

Key Responsibilities: 

• Build and lead a team of business analysts to facilitate internal and external business insights.
• Provide data analytics support to drive Global Service Delivery and Operations decisions.
• Identifying business problems and developing analytic techniques to provide solutions to internal and external teams.
• Draw on strong business and statistical knowledge to organize research or development projects, including identification of relevant data points, data extraction and transformation, data model building, and visualizations.
• Lead the BI and BA team to build the skills, and processes and collaboration with other teams necessary to improve solution delivery speed and improve end-user satisfaction.
• Expert guidance – Understand underlying business challenges and communicate accurate data insights that enable confident, effective decision making.
• Manage reporting on a variety of areas, driven by data. The “report/dashboard” expert of the company.
• Develop an advanced understanding of industry trends, metrics, and KPI benchmarks.
• Drive BI and analytics tooling discussion and evaluations to ensure we have the right technology at each stage of our scale.
• Using data visualization and other data-gathering methods to either provide internal strategic direction or guide decisions for other teams.
• Prepare data gathering and reporting solutions as change processes are implemented.
• Supervise a team of analysts across a wide range of projects. 
• Acts as a GSD leader to assist in providing independent review and evaluation of business information; Support Global Compliance team.

Minimum Qualifications:

• BA in Business Intelligence preferred or Statistics/finance/analytics
• Minimum of 3 years working in BI/BA roles. 
• Team management experience.  
• Experience in a rapid change, rapid growth environment preferred.

Preferred Qualifications:

• Excellent communication and interpersonal skills combined with an executive presence
• Self-motivated to learn new concepts and participate in new projects
• Strong organizational and analytical skills. 
• Demonstrated leadership experience; the ability to develop and coach a team
• Ability to collect, combine and analyze information under challenging conditions
• Strong attention to detail
• Strong management and mentoring skills