Business Manager at HF Group

Reporting To: Head of Mortgage Business

Overall Job Purpose

The Business Manager will be responsible for providing an enabling physical environment for effective and efficient support to the business units, increase in shareholder asset value, maximizing of returns from company property assets and projection of good company image through appropriate policies, systems and line management functions essential for supporting the unit’s functions.

Principle Accountabilities

• Act as an adviser to the Head of Mortgage Business and senior management team.
• Act as a key liaison on strategic partnerships with government, strategic partners and departments in liaison with the Head of Mortgage Business.
• Team management and coordination of the entire Mortgage Business on behalf of the head of mortgage business.
• Meeting preparation and presentations on behalf of Mortgage Business or any other executive office.
• Strategic lead on high-profile projects.
• Assist the Head of Mortgage Sales in facilitating effective decision-making.
• Coordinate the execution of strategic initiatives
• Participate in regular meetings with the Head of Mortgage Business to discuss potential staffing issues.
• Assess inquiries directed to the Head of Mortgage, determine the proper course of action and delegate to the appropriate individual to manage
• Ensure all Mortgage Division staff issues are addressed properly, efficiently and judiciously, and keep track of progress until resolved
• Overseeing large, often cross-functional organization-wide projects or initiatives.
• Bring together multiple stakeholders and help drive decisions.
• Researching, benchmarking, analyzing data, and making recommendations.
• Creating systems and processes to streamline operations.
• Strategic Planning.
• Leading annual strategic planning for the company.
• Creating & updating dashboards for reviewing key performance indicators

Minimum Qualifications, Knowledge and Experience

• Bachelor’s Degree in relevant field – Administration, Project Planning & Management, Building/Land Economics or construction management or any other Business related fields.
• Minimum five 5 years’ experience in a similar role in the banking industry with 5 years of the experience at senior management level

Key Competencies and Skills

• Technical skills to effectively perform and/or guide performance of property, facilities, projects and administration management activities/tasks in a manner that consistently achieves high quality standards or benchmarks.
• Knowledge and effective application of all relevant facilities and construction projects management regulation, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Practical experience in use of MS Word, Excel, PowerPoint, Outlook and Internet..
• Proven track record of effectively interacting with senior management.
• Ability to work strategically and collaboratively across departments.
• Effective, versatile and action-oriented
• Strong analytical and problem solving skills – solution oriented
• Planning- Ability to plan, prioritise, co-ordinate and manage multiple initiatives and stakeholders
• Knowledge and experience in modern property management practices to provide visionary guidance on strategic changes to support business performance.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Good Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance
• Organisations skills: ability to prioritize, plan, coordinate, work under pressure and without supervision
• Personal Ethics: Must be honest and with high level of integrity
• Able to make decisions, initiative and innovative in executing work.
• Knowledge of national / county regulations: To comply with all relevant legislation to ensure effectiveness in the role.
• Knowledge of application software e.g. Project management application, excel, etc. - To create and maintain authentic, timely and reliable records in relation to your duties. To take due care and attention when gathering, recording and manipulating data.